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NK
NOSIPHO K

1 reviews | Active since Sept 2015

12 Nov 2019, 17:37

Cell C contract numbers *** and ***

HIGHLY DISAPPOINTED I app**** for upgrades on my cell c contracts on the November 2019 and requested a home delivery which was confirmed. I have since not received my cell phones and have followed up with cell c customer care since the 8th and have been informed that I will be contacted but that never happened. I then called again in the morning today to follow up and was again informed that the courier company will call me . I did not receive that call until i called cell c again around 16H00 and again was informed that a follow up will be done so i requested for courier number with the tracking number but could not get through.Then at 17H00 get a call from the courier company to inform me that they will deliver tomorrow but THEY DO NOT DO HOME DELIVERY???????? I have to travel to a centre to collect.WHAT IS THE POINT OF HOME DELIVERY????The lady says they will be hijacked if they deliver in KwaMashu which I find ****** because we have had many couriers done at my home for RAM to say they don't deliver. I want to now cancel my service with cell c due to this. I have been a client for more than 5 yrs now and this to me is unacceptable. So living in a township nowadays means you will not get service.

0
Replies (3)
Cell C
Cell C's reply13 Nov 2019, 07:22
Official
Good day Nosipho 

Please be advised that Cell C does not have a say when it comes to RAM's delivery processes and policies.

It is however true that they are being hijacked in some areas. It has nothing to do with race but safety. 

^SM

Best regards,

NK
NOSIPHO K's update13 Nov 2019, 11:08
Reviewer Update
So this means my safety is not important as your customer since Bridgecity mall is also a high risk in hijackings and ******ies that take place there.Why does cell c offer delivery options and not inform you when making the purchase that they do not deliver in that \your area so that the you can then make alternate ways to get the order. What really frustrates me more is that nobody contacted me regarding my delivery until I had to follow up and find out why I have not received my goods.YOUR RESPONSE IS NOT A SOLUTION MEANING THAT ONCE A SALE IS DONE THE CUSTOMER IS NO LONGER IMPORTANT OR A PRIORITY.
Cell C
Cell C's reply13 Nov 2019, 15:40
Official
We sincerely apologize on behalf of RAM for not contacting you. They normally contact customers when the device is ready for delivery/collection.

You may take this further with them on ***.


^SM

Best regards,