1 reviews | Active since May 2017

15 May 2017, 16:27

CELL C CONTRACT LOST SO CANNOT RECEIVE ANY INCOMING CALLS OR DO BANKING ETC

<p>I recently took out a new Cell C contract after cancelling my Cell C contract with Glocell, I went into the store to do a number change so that I could keep my number I have had for the past 10 years which is printed on all my business stationary etc. They ported the number from my new contract to prepaid and miraculously lost my previous number. They are telling me I have no contract with them I am on prepaid, I have the signed contract and there latest invoice to me dated the 9th May 2017. No-one is able to help I have spent hours on the phone and in store, I am being financially effected as I cannot make payments to suppliers or any internet banking as my number is now gone and I have no contract which is all linked to my internet banking. I am at my wits end and there seems no other place to turn........ </p>

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Replies (2)
Cell C
Cell C's reply16 May 2017, 07:08
Official

Hi Robyn

Sincere apologies for the manner in which this matter was handled and for the inconvenience caused.

We have requested one of our team members to assist with this matter. Do expect communication.

Regards

Cell C | PN

Cell C
Cell C's reply16 May 2017, 10:39
Official

As communicated, Lungi will investigate this matter and revert with feedback.

Regards

Cell C | PN