Cell C Contract Issues

Shown below is an abbreviated version of the issues I am currently having with this provider: At the end of 2021 my data contract came to an end. I then made use of a special on offer at the time which was cheaper than my previous package. BIG MISTAKE! I then noticed that Cell C were continuing to debt my account with the same amount as per my previous contract. After several fruitless calls to their customer care and accounts departments I was informed that Cell C had no record of my new contract - even though they were sent a copy of the contract document and associated email. Already being out of pocket and paying for a non-existent service I cancelled my debit order. My partner then started receiving calls on her mobile from a debt collection agency claiming to be acting on behalf of Cell C. We blocked the call. In the meantime, I sent Cell C an email containing a full explanation of the issues raised to date. The contents of this email were essentially ignored with Cell C claiming that there was still an outstanding payment plus a penalty of R70 for cancelling the debit order. I can see why Cell C essentially went bust. Based on my current experience I would advise anyone thinking of extending (or purchasing) a new contract - DON’T.

Have only given them a single star as there is no option for a zero rating.