Cell C contract is almost approved but I never app****.

Item: Cell C
Rating: 1
Author: Phelane M

Ive received 3 sms from this number: ********** advising the following - OTP number:******. Your Cell C contract is almost approved. Please call 084 151, option 1, if you did not apply. Cell C. I have not app**** for any contracts and when I phone the number I get transferred to different departments or advised that they can't pick up my details so I mustn't worry. These sms are coming through all hours of the evening and after midnight. Please resolve this.

Helpful (0)

Replies (4)

Cell C's replyOfficial

22 Dec 2016, 07:20

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication during the course of the day.

Regards
Cell C | DA

Cell C's reply22 Dec 2016, 07:20

Official

Cell C's replyOfficial

22 Dec 2016, 10:23

Theodora has been in contact with you and your query has been resolved.

Regards

Cell C | DA

Cell C's reply22 Dec 2016, 10:23

Official

Theodora has been in contact with you and your query has been resolved.

Regards

Cell C | DA

Phelane M's updateReviewer Update

24 Dec 2016, 09:07

Thank you to Theodora for her assistance. However I am still getting the same SMS at all times of the day, after she told me that they would stop. Is there no way of blocking my ID number from your systems.

Thank you.

Phelane M's update24 Dec 2016, 09:07

Reviewer Update

Thank you.

Cell C's replyOfficial

24 Dec 2016, 10:06

Thank you for posting to us.

A follow up request has been sent and feedback will be provided. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | DA

Cell C's reply24 Dec 2016, 10:06

Official

Thank you for posting to us.

A follow up request has been sent and feedback will be provided. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | DA