Cell C Contract is a ****

I lost my phone that I had taken out a contract with Cell c last year October and I had insurance on it ,later I was asked to pay access fee to get another phone which I did and I waited and waited ,while waiting I was asked to keep paying my monthly subscription and insurance premium which I did whenever I called their client services I was told there's no team leaders on the floor so I can't can't assistant and I was asked to make several payments which I kept paying ,now it's almost a year since I lost my phone and Cell C hasn't assistant me any how not even with clarity on why haven't been assistant till date should you think I taking taking cell phone contract don't even think of Cell C I've paid over R4000 additional to initial costs but no help was granted to me I visited several branches and am getting different excuses in every branch .Cell C is a ****