Cell C contract horror
Cell C how do I get some one to help me!! Got an ******* upgrade on my account, debited my account for it for 3 months. *****ed up my numbers and sims. Paid for a sim card migration done on the 22nd of Feb! Someone went and returned the numbers back. 3 visits to irene branch with no resolution! Moved from vodacom to you!! What a joke and what a mistake!! Stopping my debit orders with immediate effect! Your customer service is a joke!!!
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Replies (4)
Cell C's replyOfficial
13 Mar 2019, 06:56Our team will investigate your query and provide you with feedback with the aim of resolving this matter.
Regards
DA
Regards
DA
Best regards,
Cell C's reply13 Mar 2019, 06:56
Official
Our team will investigate your query and provide you with feedback with the aim of resolving this matter.
Regards
DA
Regards
DA
Best regards,
Cell C's replyOfficial
13 Mar 2019, 11:08Theodorah is attending to your query. Feedback will be provided as soon as possible.
Regards
DA
Regards
DA
Best regards,
Cell C's reply13 Mar 2019, 11:08
Official
Theodorah is attending to your query. Feedback will be provided as soon as possible.
Regards
DA
Regards
DA
Best regards,
Cell C's replyOfficial
15 Mar 2019, 14:48Theodorah has been in contact with you to assist with this matter. She advised that she will investigate this matter and revert back with feedback.
Regards
Cell C | PN
Regards
Cell C | PN
Best regards,
Cell C's reply15 Mar 2019, 14:48
Official
Theodorah has been in contact with you to assist with this matter. She advised that she will investigate this matter and revert back with feedback.
Regards
Cell C | PN
Regards
Cell C | PN
Best regards,
's updateReviewer Update
18 Mar 2019, 09:18It has been a week now that my grandmother is sitting with a phone where the number is not active and cant make or receive any calls. After numerous msgs to you and Theodorah there has not been any assistance. Do you find this acceptable? Would you be happy with this service? At this point I want out of this contract, how do I do this or should I go directly to the Ombudsman now to help me get out of this contract?
's update18 Mar 2019, 09:18
Reviewer Update
It has been a week now that my grandmother is sitting with a phone where the number is not active and cant make or receive any calls. After numerous msgs to you and Theodorah there has not been any assistance. Do you find this acceptable? Would you be happy with this service? At this point I want out of this contract, how do I do this or should I go directly to the Ombudsman now to help me get out of this contract?