Cell C Contract FAILURE
Absolutely disgusting mismanagement of clients and customer service. Due to their absolute service failure on instituting my contract i am cancelling all 3 contracts i have with you. I sent documents 12 days ago and was approved the next day, told i would receive the device by the following Monday only to find my contract cancelled because you attached the wrong payslip to my profile. I manage to fix this with customer care and I was told I would recieve my phone before the end of the week, latest Monday (yesterday). I called today only to be told that the p30 lite is completely out of stock, something that was absolutely not communicated to me at all and that the "deal expired" so I would not be getting any device or contract. I entirely believe i didn't get this deal because of your paperwork error and i am still without a phone 2 weeks later. I want to know EXACTLY what you plan to do about this by the end of the day otherwise you can cancel this contract and my existing ones as well.
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Replies (2)
Cell C's replyOfficial
21 May 2019, 11:24Good morning Amber
Apologies for the manner in which the matter was handled.
We have escalated this to management from the sales department for urgent assistance. Do expect communication soon.
Regards
DA
Apologies for the manner in which the matter was handled.
We have escalated this to management from the sales department for urgent assistance. Do expect communication soon.
Regards
DA
Best regards,
Cell C's reply21 May 2019, 11:24
Official
Good morning Amber
Apologies for the manner in which the matter was handled.
We have escalated this to management from the sales department for urgent assistance. Do expect communication soon.
Regards
DA
Apologies for the manner in which the matter was handled.
We have escalated this to management from the sales department for urgent assistance. Do expect communication soon.
Regards
DA
Best regards,
's updateReviewer Update
21 May 2019, 11:27I have just gotten hold of my original sales consultant and basically i find out that you guys now want to charge me R30 extra pm for the same deal and only give me a black phone as the blue i app**** for is out of stock if i want my device anytime soon. Even though he acknowledges the "deal expired" because of his error with my payslip. I must now wait an indefinite time to get the contract and phone i app**** for and got approved on 2 weeks ago already? I ordered a cover for the device a week after i was approved and i already have that cover in my hand and it had to be custom printed so I really do just not understand this.
's update21 May 2019, 11:27
Reviewer Update
I have just gotten hold of my original sales consultant and basically i find out that you guys now want to charge me R30 extra pm for the same deal and only give me a black phone as the blue i app**** for is out of stock if i want my device anytime soon. Even though he acknowledges the "deal expired" because of his error with my payslip. I must now wait an indefinite time to get the contract and phone i app**** for and got approved on 2 weeks ago already? I ordered a cover for the device a week after i was approved and i already have that cover in my hand and it had to be custom printed so I really do just not understand this.