AS
Anonymous S
1 reviews | Active since Nov 2019
16 Sept 2026, 09:08
Cell C Contract *******
I have had my Cell C number for over 10 years before taking a contract. Then I took a contract and converted my prepaid SIM to contract. Now that I have paid off my phone, they are refusing to cancel my contract. They are holding me hostage. I just need ny number back to prepaid. I don't want any upgrades.
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Cell C's replyOfficial
16 Sept 2026, 09:17Dear Anonymous Shabzin,
Thank you for getting in touch us.
We are truly sorry to hear about your experience and understand how frustrating this situation must be, especially after being with Cell C for more than 10 years and simply wanting to retain your long-standing number on prepaid.
We understand that you have already paid off your device and that your request is not for an upgrade, but rather to have your existing number converted back to prepaid. We would like to look into the matter further to understand what may be preventing the conversion and ensure that your request is properly addressed.
We will reach out to you directly to obtain the necessary details and investigate this further. We appreciate you bringing this to our attention and giving us the opportunity to look into the matter.
Cell C | MMa
Thank you for getting in touch us.
We are truly sorry to hear about your experience and understand how frustrating this situation must be, especially after being with Cell C for more than 10 years and simply wanting to retain your long-standing number on prepaid.
We understand that you have already paid off your device and that your request is not for an upgrade, but rather to have your existing number converted back to prepaid. We would like to look into the matter further to understand what may be preventing the conversion and ensure that your request is properly addressed.
We will reach out to you directly to obtain the necessary details and investigate this further. We appreciate you bringing this to our attention and giving us the opportunity to look into the matter.
Cell C | MMa
Cell C's reply16 Sept 2026, 09:17
Official
Dear Anonymous Shabzin,
Thank you for getting in touch us.
We are truly sorry to hear about your experience and understand how frustrating this situation must be, especially after being with Cell C for more than 10 years and simply wanting to retain your long-standing number on prepaid.
We understand that you have already paid off your device and that your request is not for an upgrade, but rather to have your existing number converted back to prepaid. We would like to look into the matter further to understand what may be preventing the conversion and ensure that your request is properly addressed.
We will reach out to you directly to obtain the necessary details and investigate this further. We appreciate you bringing this to our attention and giving us the opportunity to look into the matter.
Cell C | MMa
Thank you for getting in touch us.
We are truly sorry to hear about your experience and understand how frustrating this situation must be, especially after being with Cell C for more than 10 years and simply wanting to retain your long-standing number on prepaid.
We understand that you have already paid off your device and that your request is not for an upgrade, but rather to have your existing number converted back to prepaid. We would like to look into the matter further to understand what may be preventing the conversion and ensure that your request is properly addressed.
We will reach out to you directly to obtain the necessary details and investigate this further. We appreciate you bringing this to our attention and giving us the opportunity to look into the matter.
Cell C | MMa