Cell c contract dispute

Item: Cell C
Rating: 1
Author: Loyiso N

Got a new contract with cell c but wanted a blue handset and not the black one. They ported my number from my old network provider to themselves.

Problem is, its been 2-3 weeks without the phone, customer care keeps saying they will call me back but no one ever does. They have deducted from my account and after requesting them to cancel my contract nothing has happened.

Helpful (0)

Replies (4)

Cell C's replyOfficial

10 Oct 2018, 07:35

Thank you for posting to us.

We apologies for the frustrations you have experienced. Our team will be in touch to assist you. Do expect a call.

Regards

Cell C | DA

Best regards,

Cell C's reply10 Oct 2018, 07:35

Official

Thank you for posting to us.

We apologies for the frustrations you have experienced. Our team will be in touch to assist you. Do expect a call.

Regards

Cell C | DA

Best regards,

Cell C's replyOfficial

10 Oct 2018, 14:01

Theodorah is attending to your query and will ensure the matter is resolved.

Regards

Cell C | DA

Best regards,

Cell C's reply10 Oct 2018, 14:01

Official

Theodorah is attending to your query and will ensure the matter is resolved.

Regards

Cell C | DA

Best regards,

Loyiso N's updateReviewer Update

13 Oct 2018, 06:20

Kind of sorted this out. Contract was finally cancelled, had to go instore to open new contract which was more expensive than the one i originally wanted (credit score wasn't updated or something and the device wasn't on special) tried opening a contract elsewhere but cell c kept appearing as an active contract although it was cancelled hence why i went back to cell c stores

Loyiso N's update13 Oct 2018, 06:20

Reviewer Update

Cell C's replyOfficial

15 Oct 2018, 10:46

Noted, we have forwarded your feedback.

Regards

Cell C | PN

Best regards,

Cell C's reply15 Oct 2018, 10:46

Official

Noted, we have forwarded your feedback.

Regards

Cell C | PN

Best regards,