Cell C Contract department nonsense

My cellphone contract with Cell C ended in September 2023, and prior to that I kept receiving Sms’s about how I should upgrade before the end date. I called in because I wanted an upgrade, but Cell C told me that my credit score was too low for the device that I wanted and therefore I was declined. I resorted to taking out a contract with Vodacom and was granted the contract.

On Tuesday the 19th of October I received an sms from Cell C regarding a debit order, I immediately called in. I was then asked why I want to cancel. I explained to them they told me I don’t qualify for the device I want because of my credit score. They informed that my credit score was high enough to get an even better devices from the one I wanted. They continued by saying that they don’t always have stock of the device I wanted that is why they didn’t give me the device but I was not interested anymore.
They then told me I’ll continue to be debited even though my contract is cancelled, because I’m still paying for benefits and this has never been communicated with me.

Cell C agreed to cancel the contract but told me that they’d only stop deducting in November because cancellation period is 30 days. What makes me upset is the fact that on the 20th I’m going to be milked like a *** for benefits I don’t want or even need. We haven’t even reached the 20 of this month, why should I pay for November as well? My contract ended in September and it’s been cancelled. Why must I pay for 2 additional months? That is unfair business practice.

What a waste of time. I was contacted from Cell. C now just to tell me how I'll be paying till November. And on top of that, the contract I took out with Cell C was two phones (a double deal) meaning it's one contract. Turns out they canceled only one phone, how does that even work? Weren't both phones supposed to be cancelled?

They couldn't even answer my question, instead they only tried justifying themselves.

What was the point of contacting me?

Cell.c is really starting to become more and more annoying. They are calling me asking me questions and when attempting to answer,they speak over me.

I asked a simple question, “who told me I’ll be paying for benefits when my contract comes to an end”. And to this day, no one can answer me. Instead they are telling me how they can’t encourage clients to cancel. Really??? So it’s okay to milk me instead.

What an unfair business practice. I’ve been a loyal customer and this is what I get in return. I wouldn’t recommend Cell.c to anyone.

That’s a lie. They got hold of my 3 times today and you guys are just justifying yourselves. They don’t even let me complete my sentence nor can they answer my questions.


Instead , I’m being told that nothing has changed since our last conversation.

So what’s your point exactly? Is this your way of “make things right”?.

Stop pretending to help me on this platform.

This is just pointless, honestly. I regret the day I took out this contract. Kxl.

Did I agree to paying for “benefits”?

Did Cell.c inform me about paying for benefits after my contract has ended?

Why not?