SN
Simangele N
1 reviews | Active since Nov 2022
24 Sept 2024, 13:38
Cell c contract department
Ģood day, i have a problem with cell c, I had a 24 month contract it expired sometime july. They continued sending me data the i told them i am cancelling. They told me becouse the date of cancellation has already lapse I have to pay R710 which they have deducted 28 august 2024. And i received an sms saying my contract will be cancelled and 10 September. Now i receive another sms saying i need to pay 710 again. My monthly subscription was 274. When i call to tell them i have cancelled they say they dont see anythin on the system. Cell c must stop being desperate for customers. My cell c no. is *** even if i want to rxtend my contract i will never their *******s
Helpful (0)
Replies (13)0
Replies (13)
Cell C's replyOfficial
24 Sept 2024, 14:10Dear Simangele Atinala Ngozo,
Thank you for contacting Cell C.
We are sorry to hear about the frustrating experience you’ve had with your contract, and we sincerely apologize for the inconvenience this has caused. We take issues like these very seriously and want to assist you in resolving this as quickly as possible.
We will escalate this matter to our Support team will make contact with you within 24-48 working hours to ensure that your account and cancellation request are reviewed thoroughly.
Regards
Cell C | DA
Thank you for contacting Cell C.
We are sorry to hear about the frustrating experience you’ve had with your contract, and we sincerely apologize for the inconvenience this has caused. We take issues like these very seriously and want to assist you in resolving this as quickly as possible.
We will escalate this matter to our Support team will make contact with you within 24-48 working hours to ensure that your account and cancellation request are reviewed thoroughly.
Regards
Cell C | DA
Best regards,
Cell C's reply24 Sept 2024, 14:10
Official
Dear Simangele Atinala Ngozo,
Thank you for contacting Cell C.
We are sorry to hear about the frustrating experience you’ve had with your contract, and we sincerely apologize for the inconvenience this has caused. We take issues like these very seriously and want to assist you in resolving this as quickly as possible.
We will escalate this matter to our Support team will make contact with you within 24-48 working hours to ensure that your account and cancellation request are reviewed thoroughly.
Regards
Cell C | DA
Thank you for contacting Cell C.
We are sorry to hear about the frustrating experience you’ve had with your contract, and we sincerely apologize for the inconvenience this has caused. We take issues like these very seriously and want to assist you in resolving this as quickly as possible.
We will escalate this matter to our Support team will make contact with you within 24-48 working hours to ensure that your account and cancellation request are reviewed thoroughly.
Regards
Cell C | DA
Best regards,
SN
Simangele N's updateReviewer Update
25 Sept 2024, 09:16Good day,
I will not pay the amount of R710.00 cell c intentionally loaded data so that you continue with the contract. I am so disappointed with the cell phone provide. and even their support team did not help. its company like cell c that force people to have credit they cannot afford. I did not renew my contract because i could not afford it anymore. I was paying 274.00 and you expect me to pay R710.00 for what exactly. Management is worse there is no assistant there
I will not pay the amount of R710.00 cell c intentionally loaded data so that you continue with the contract. I am so disappointed with the cell phone provide. and even their support team did not help. its company like cell c that force people to have credit they cannot afford. I did not renew my contract because i could not afford it anymore. I was paying 274.00 and you expect me to pay R710.00 for what exactly. Management is worse there is no assistant there
SN
Simangele N's update25 Sept 2024, 09:16
Reviewer Update
Good day,
I will not pay the amount of R710.00 cell c intentionally loaded data so that you continue with the contract. I am so disappointed with the cell phone provide. and even their support team did not help. its company like cell c that force people to have credit they cannot afford. I did not renew my contract because i could not afford it anymore. I was paying 274.00 and you expect me to pay R710.00 for what exactly. Management is worse there is no assistant there
I will not pay the amount of R710.00 cell c intentionally loaded data so that you continue with the contract. I am so disappointed with the cell phone provide. and even their support team did not help. its company like cell c that force people to have credit they cannot afford. I did not renew my contract because i could not afford it anymore. I was paying 274.00 and you expect me to pay R710.00 for what exactly. Management is worse there is no assistant there
SN
Simangele N's updateReviewer Update
25 Sept 2024, 09:51Yesterday they could not see that I cancelled my contract today they can see, that means i should pay. when ever they called me they would say we cannot see that you have cancelled even yesterday when i requested to speak to the manager. the strategy sucks to force people to continue with you're contract. you're office intentionally don't capture customer queries.
SN
Simangele N's update25 Sept 2024, 09:51
Reviewer Update
Yesterday they could not see that I cancelled my contract today they can see, that means i should pay. when ever they called me they would say we cannot see that you have cancelled even yesterday when i requested to speak to the manager. the strategy sucks to force people to continue with you're contract. you're office intentionally don't capture customer queries.
SN
Simangele N's updateReviewer Update
25 Sept 2024, 09:55I even asked the person who was assisting me last month they said you will only need to pay an amount of R710.00 all of sudden its way more than that. you have recordings please listen to them and assist your customers accordingly.
SN
Simangele N's update25 Sept 2024, 09:55
Reviewer Update
I even asked the person who was assisting me last month they said you will only need to pay an amount of R710.00 all of sudden its way more than that. you have recordings please listen to them and assist your customers accordingly.
Cell C's replyOfficial
25 Sept 2024, 10:14Dear Simangele Atinala Ngozo,
We truly apologize for the service you experienced with our contact center regarding your contract termination request. We respect our customers' financial situations and would never want to put you in a negative financial state. This is not the level of service we strive to provide.
Our support team has confirmed that contact was made with you this morning at *** regarding the termination and the last billing on your account.
Regards,
Cell C | NG
We truly apologize for the service you experienced with our contact center regarding your contract termination request. We respect our customers' financial situations and would never want to put you in a negative financial state. This is not the level of service we strive to provide.
Our support team has confirmed that contact was made with you this morning at *** regarding the termination and the last billing on your account.
Regards,
Cell C | NG
Best regards,
Cell C's reply25 Sept 2024, 10:14
Official
Dear Simangele Atinala Ngozo,
We truly apologize for the service you experienced with our contact center regarding your contract termination request. We respect our customers' financial situations and would never want to put you in a negative financial state. This is not the level of service we strive to provide.
Our support team has confirmed that contact was made with you this morning at *** regarding the termination and the last billing on your account.
Regards,
Cell C | NG
We truly apologize for the service you experienced with our contact center regarding your contract termination request. We respect our customers' financial situations and would never want to put you in a negative financial state. This is not the level of service we strive to provide.
Our support team has confirmed that contact was made with you this morning at *** regarding the termination and the last billing on your account.
Regards,
Cell C | NG
Best regards,
SN
Simangele N's updateReviewer Update
25 Sept 2024, 10:45You do not respect your customers, just because I posted the complaint to hello Peter that's when you called to follow up. what did your support team help me with. I assisted myself. I called to cancel your office failed to cancel. which assistant did i get.
SN
Simangele N's update25 Sept 2024, 10:45
Reviewer Update
You do not respect your customers, just because I posted the complaint to hello Peter that's when you called to follow up. what did your support team help me with. I assisted myself. I called to cancel your office failed to cancel. which assistant did i get.
SN
Simangele N's updateReviewer Update
25 Sept 2024, 11:00That's how your forcefully make your clients to renew their contract. while your office fail to do their work. and I am sure you're office already know who assisted me. their still failing to assist. or hold that person accountable....
SN
Simangele N's update25 Sept 2024, 11:00
Reviewer Update
That's how your forcefully make your clients to renew their contract. while your office fail to do their work. and I am sure you're office already know who assisted me. their still failing to assist. or hold that person accountable....
Cell C's replyOfficial
25 Sept 2024, 12:53Thank you for your feedback.
You are correct, our team was meant to reach out to you this morning regarding the inquiry you logged on Hello Peter.
Please let us know if your dissatisfaction is based on the information our support team provided during their call, or if you did not receive a call from them.
This will help us address the issue at hand.
Regards,
Cell C | NG
You are correct, our team was meant to reach out to you this morning regarding the inquiry you logged on Hello Peter.
Please let us know if your dissatisfaction is based on the information our support team provided during their call, or if you did not receive a call from them.
This will help us address the issue at hand.
Regards,
Cell C | NG
Best regards,
Cell C's reply25 Sept 2024, 12:53
Official
Thank you for your feedback.
You are correct, our team was meant to reach out to you this morning regarding the inquiry you logged on Hello Peter.
Please let us know if your dissatisfaction is based on the information our support team provided during their call, or if you did not receive a call from them.
This will help us address the issue at hand.
Regards,
Cell C | NG
You are correct, our team was meant to reach out to you this morning regarding the inquiry you logged on Hello Peter.
Please let us know if your dissatisfaction is based on the information our support team provided during their call, or if you did not receive a call from them.
This will help us address the issue at hand.
Regards,
Cell C | NG
Best regards,
SN
Simangele N's updateReviewer Update
25 Sept 2024, 14:11I am dissatisfied about how you handle the whole thing, I am not the first person to query continuously billed data. first of all you're staff could not see weather I have cancelled my contract, and I am sure it was not logged in intentionally. You cannot force someone to continue when they cannot afford to pay. you're company is one of few that make people to have bad credits. Up until now I have just received calls claiming to assist, I am so DISSATISFIED such a big company but ***********.
SN
Simangele N's update25 Sept 2024, 14:11
Reviewer Update
I am dissatisfied about how you handle the whole thing, I am not the first person to query continuously billed data. first of all you're staff could not see weather I have cancelled my contract, and I am sure it was not logged in intentionally. You cannot force someone to continue when they cannot afford to pay. you're company is one of few that make people to have bad credits. Up until now I have just received calls claiming to assist, I am so DISSATISFIED such a big company but ***********.
Cell C's replyOfficial
25 Sept 2024, 16:23Thank you for your message, and we sincerely apologize for the dissatisfaction you’ve experienced regarding your billing and contract situation.
We understand how frustrating it can be, especially when it feels like your concerns are not being addressed adequately.
As per your conversation with Nomthandazo this morning, your contract will be terminated on 30/09/2024.
We apologize for failing to provide you with great service.
Regards,
Cell C | NG
We understand how frustrating it can be, especially when it feels like your concerns are not being addressed adequately.
As per your conversation with Nomthandazo this morning, your contract will be terminated on 30/09/2024.
We apologize for failing to provide you with great service.
Regards,
Cell C | NG
Best regards,
Cell C's reply25 Sept 2024, 16:23
Official
Thank you for your message, and we sincerely apologize for the dissatisfaction you’ve experienced regarding your billing and contract situation.
We understand how frustrating it can be, especially when it feels like your concerns are not being addressed adequately.
As per your conversation with Nomthandazo this morning, your contract will be terminated on 30/09/2024.
We apologize for failing to provide you with great service.
Regards,
Cell C | NG
We understand how frustrating it can be, especially when it feels like your concerns are not being addressed adequately.
As per your conversation with Nomthandazo this morning, your contract will be terminated on 30/09/2024.
We apologize for failing to provide you with great service.
Regards,
Cell C | NG
Best regards,
Cell C's replyOfficial
25 Sept 2024, 16:52We recognize your frustration due to your negative experience with us and the skepticism it has caused. Please rest assured that your cancellation has been recorded, and the contract will expire on 30/09/2024, as confirmed by the agent who contacted you.
Cell C | MP
Cell C | MP
Best regards,
Cell C's reply25 Sept 2024, 16:52
Official
We recognize your frustration due to your negative experience with us and the skepticism it has caused. Please rest assured that your cancellation has been recorded, and the contract will expire on 30/09/2024, as confirmed by the agent who contacted you.
Cell C | MP
Cell C | MP
Best regards,
SN
Simangele N's updateReviewer Update
07 Oct 2024, 08:35Good day,
I am follow up on my cancellation on cell c, please please I don't need any surprises that I need to pay R710.00 again. I received a call again from cell c if i would like to renew my contract because it is due for renewal. i do not use cell c anymore. please make sure I do not get any surprises.
I am follow up on my cancellation on cell c, please please I don't need any surprises that I need to pay R710.00 again. I received a call again from cell c if i would like to renew my contract because it is due for renewal. i do not use cell c anymore. please make sure I do not get any surprises.
SN
Simangele N's update07 Oct 2024, 08:35
Reviewer Update
Good day,
I am follow up on my cancellation on cell c, please please I don't need any surprises that I need to pay R710.00 again. I received a call again from cell c if i would like to renew my contract because it is due for renewal. i do not use cell c anymore. please make sure I do not get any surprises.
I am follow up on my cancellation on cell c, please please I don't need any surprises that I need to pay R710.00 again. I received a call again from cell c if i would like to renew my contract because it is due for renewal. i do not use cell c anymore. please make sure I do not get any surprises.
Cell C's replyOfficial
07 Oct 2024, 10:38Dear Simangele Ngozo,
Thank you for contacting Cell C.
We have successfully canceled your contract as of 30/09/2024, and your current bill amount is R0.00.
We appreciate your patience.
Best regards,
Cell C | NZ
Thank you for contacting Cell C.
We have successfully canceled your contract as of 30/09/2024, and your current bill amount is R0.00.
We appreciate your patience.
Best regards,
Cell C | NZ
Best regards,
Cell C's reply07 Oct 2024, 10:38
Official
Dear Simangele Ngozo,
Thank you for contacting Cell C.
We have successfully canceled your contract as of 30/09/2024, and your current bill amount is R0.00.
We appreciate your patience.
Best regards,
Cell C | NZ
Thank you for contacting Cell C.
We have successfully canceled your contract as of 30/09/2024, and your current bill amount is R0.00.
We appreciate your patience.
Best regards,
Cell C | NZ
Best regards,