Cell C contract

I have been highly miss informed by cell C when trying to cancel the contract. I was informed as soon as I pay the settlement I need to contact the cancelation department and also when depositing I must state its immediate. When I had done that what was required I had contacted them. They then state I must wait for 24 till 48 hours. Which annoyed me and told the consultant to log a complaint which Piet call Centre agent did. Still waiting for a reference number and a call from the complaints department. I called the next day and Stephanie insists that after canceling on the first day of the month I will have to pay the full amount of the contract for this month. I was highly upset due to the fact that no one advised that as well previously. I need in writing that my contract will be canceled and there will be no hidden costs. She then stated I verbally ubused her. I repeated what I said stating that I'm abusing the situation that I'm in and not swearing you. She states that thank you for using the statement again and she she cutting the call. Without canceling my contract. As a consumer we have no rights when it comes to contracts. I will never use Cell C again