MM
Masana M
1 reviews | Active since May 2025
07 Sept 2026, 20:06
Cell C Contract Customer Service is Trash
Do these customer service agents get trained or they just get hired according to the companies preference??! How do I get to ask a simple question and get to be answered, ‘ma’am I’m not quite sure about that’ apparently refund takes 7-14 working business days at Cell C yet my manual payment had already reflected on their side but they still went ahead and debited on my account 3 days later!! Is this how all Cell C contracts operate? Been calling since last week Friday, being sent from pillar to post and all I get is endless useless emails where they hardly mention the time frame of my refund. How do they go about debiting money from my account whereby I had already paid them on the 1st of September, not to mention how *********** their customer service is!! Been told I’m not sure but that’s just how it is, how???!
Helpful (0)
Replies (11)0
Replies (11)MM
Masana M's updateReviewer Update
07 Sept 2026, 20:24We have received your query and will attend to it shortly. Your reference no is: ***. An SMS will be sent to you when your query has been resolved. Cell C
That is what you do best, empty promises all the way! I want my refund first thing tomorrow morning before I escalate this matter further.
That is what you do best, empty promises all the way! I want my refund first thing tomorrow morning before I escalate this matter further.
MM
Masana M's update07 Sept 2026, 20:24
Reviewer Update
We have received your query and will attend to it shortly. Your reference no is: ***. An SMS will be sent to you when your query has been resolved. Cell C
That is what you do best, empty promises all the way! I want my refund first thing tomorrow morning before I escalate this matter further.
That is what you do best, empty promises all the way! I want my refund first thing tomorrow morning before I escalate this matter further.
Cell C's replyOfficial
07 Sept 2026, 20:26Dear Masana M,
Thank you for reaching out to Cell C. We understand your frustration and sincerely regret the inconvenience you’ve experienced. We acknowledge your concerns regarding the manual payment, subsequent debit, and refund timeframe, as well as the difficulty you’ve had in receiving clear feedback.
We’d like to look into this further and ensure that your query is properly addressed. Kindly refer to your DM, where we’ve sent you a message so we can assist you further.
Regards,
Cell C | LD
Thank you for reaching out to Cell C. We understand your frustration and sincerely regret the inconvenience you’ve experienced. We acknowledge your concerns regarding the manual payment, subsequent debit, and refund timeframe, as well as the difficulty you’ve had in receiving clear feedback.
We’d like to look into this further and ensure that your query is properly addressed. Kindly refer to your DM, where we’ve sent you a message so we can assist you further.
Regards,
Cell C | LD
Cell C's reply07 Sept 2026, 20:26
Official
Dear Masana M,
Thank you for reaching out to Cell C. We understand your frustration and sincerely regret the inconvenience you’ve experienced. We acknowledge your concerns regarding the manual payment, subsequent debit, and refund timeframe, as well as the difficulty you’ve had in receiving clear feedback.
We’d like to look into this further and ensure that your query is properly addressed. Kindly refer to your DM, where we’ve sent you a message so we can assist you further.
Regards,
Cell C | LD
Thank you for reaching out to Cell C. We understand your frustration and sincerely regret the inconvenience you’ve experienced. We acknowledge your concerns regarding the manual payment, subsequent debit, and refund timeframe, as well as the difficulty you’ve had in receiving clear feedback.
We’d like to look into this further and ensure that your query is properly addressed. Kindly refer to your DM, where we’ve sent you a message so we can assist you further.
Regards,
Cell C | LD
MM
Masana M's updateReviewer Update
07 Sept 2026, 20:33FYI, train your employees!!! They can hardly give a proper response when asked questions or concerns.
So am I getting my refund tomorrow morning????!
So am I getting my refund tomorrow morning????!
MM
Masana M's update07 Sept 2026, 20:33
Reviewer Update
FYI, train your employees!!! They can hardly give a proper response when asked questions or concerns.
So am I getting my refund tomorrow morning????!
So am I getting my refund tomorrow morning????!
MM
Masana M's updateReviewer Update
07 Sept 2026, 20:34Or should we take it to the streets of Twitter???
MM
Masana M's update07 Sept 2026, 20:34
Reviewer Update
Or should we take it to the streets of Twitter???
MM
Masana M's updateReviewer Update
07 Sept 2026, 20:38If you understood my frustration then the funds would have been in my bank account as in yesterday so don’t you dare claim that you know how frustrated I am in this situation!
MM
Masana M's update07 Sept 2026, 20:38
Reviewer Update
If you understood my frustration then the funds would have been in my bank account as in yesterday so don’t you dare claim that you know how frustrated I am in this situation!
MM
Masana M's updateReviewer Update
07 Sept 2026, 20:39All you do is copy and paste everything back to me!
MM
Masana M's update07 Sept 2026, 20:39
Reviewer Update
All you do is copy and paste everything back to me!
MM
Masana M's updateReviewer Update
08 Sept 2026, 13:13I want my refund ASAP!!!!!
MM
Masana M's update08 Sept 2026, 13:13
Reviewer Update
I want my refund ASAP!!!!!
Cell C's replyOfficial
08 Sept 2026, 13:30Dear Masana Marivate,
Thank you for contacting Cell C.
We understand that you are requesting your refund urgently, and we apologise for any frustration caused.
We have followed up with our Support team regarding your query. Our records indicate that you were contacted by one of our consultants and confirmed that the matter had been resolved and that the case could be closed.
If you have not yet received your refund or the matter remains unresolved, please let us know so that we can investigate this further and assist you accordingly.
Thank you for your patience and understanding.
Regards,
Cell C| NZ
Thank you for contacting Cell C.
We understand that you are requesting your refund urgently, and we apologise for any frustration caused.
We have followed up with our Support team regarding your query. Our records indicate that you were contacted by one of our consultants and confirmed that the matter had been resolved and that the case could be closed.
If you have not yet received your refund or the matter remains unresolved, please let us know so that we can investigate this further and assist you accordingly.
Thank you for your patience and understanding.
Regards,
Cell C| NZ
Cell C's reply08 Sept 2026, 13:30
Official
Dear Masana Marivate,
Thank you for contacting Cell C.
We understand that you are requesting your refund urgently, and we apologise for any frustration caused.
We have followed up with our Support team regarding your query. Our records indicate that you were contacted by one of our consultants and confirmed that the matter had been resolved and that the case could be closed.
If you have not yet received your refund or the matter remains unresolved, please let us know so that we can investigate this further and assist you accordingly.
Thank you for your patience and understanding.
Regards,
Cell C| NZ
Thank you for contacting Cell C.
We understand that you are requesting your refund urgently, and we apologise for any frustration caused.
We have followed up with our Support team regarding your query. Our records indicate that you were contacted by one of our consultants and confirmed that the matter had been resolved and that the case could be closed.
If you have not yet received your refund or the matter remains unresolved, please let us know so that we can investigate this further and assist you accordingly.
Thank you for your patience and understanding.
Regards,
Cell C| NZ
MM
Masana M's updateReviewer Update
08 Sept 2026, 13:35Of course its not yet resolved, I’m now being told the money is now billed for the month of September, which agreement is this???? Approved by who?????
MM
Masana M's update08 Sept 2026, 13:35
Reviewer Update
Of course its not yet resolved, I’m now being told the money is now billed for the month of September, which agreement is this???? Approved by who?????
Cell C's replyOfficial
08 Sept 2026, 13:39We will be in contact with you to help you further.
Cell C | NZ
Cell C | NZ
Cell C's reply08 Sept 2026, 13:39
Official
We will be in contact with you to help you further.
Cell C | NZ
Cell C | NZ
MM
Masana M's updateReviewer Update
08 Sept 2026, 13:47There was no communication about billing it to September, then why go ahead and do it without my concern? Is this how you guys operate???? I want my refund not you billing it to September, you will debit your money month end of September!! Just process the refund already
MM
Masana M's update08 Sept 2026, 13:47
Reviewer Update
There was no communication about billing it to September, then why go ahead and do it without my concern? Is this how you guys operate???? I want my refund not you billing it to September, you will debit your money month end of September!! Just process the refund already