DR
Dikeledi R
1 reviews | Active since Aug 2024
26 Mar 2026, 17:35
Cell c contract cellphone and contract
Cell C contract and insurance are the worst nightmare. Yooh can't wait to cut all ties with them. My husband got two cellphones on contract and gave me one. I lost mine on the 14th of Feb. I followed the procedure required for me to file for a claim. We then submitted at cell c. We kept on going to check the progress, we were not given any reference but shown on a computer that our claim was received. Almost a month into our claim we went to the store n we were informed the person who was assisting us no longer works there. We have to go fing the ITC number again go to police station again and get another case number . Mind u I'm heavily pregnant. Then we decided to just cancel the insurance since my situation does not not allow for such gallivanting and stress. We return to cancel the insurance but still the send a debit message inclusive of insurance. Yooh I'm so ****ed. It's like even when u try to cut ties they want to milk you further.
Helpful (0)
Replies (7)0
Replies (7)
Cell C's replyOfficial
26 Mar 2026, 17:49Dear Dikeledi R,
Thank you for reaching out and sharing your experience with us. We sincerely apologise for the frustration and inconvenience you’ve encountered, especially given your current circumstances. We completely understand how stressful this situation must be, and we want to help resolve it as smoothly as possible.
We will escalate your matter to the relevant team to:
▪️Review your account and confirm the status of your insurance cancellation.
▪️Investigate any debits that may have been incorrectly charged.
▪️Provide clear guidance on the next steps so you don’t need to repeat the claim process.
Our team will ensure that your insurance is properly cancelled and any incorrect charges are reversed. We genuinely appreciate your patience and are committed to resolving this without causing further stress.
Cell C | BMT
Thank you for reaching out and sharing your experience with us. We sincerely apologise for the frustration and inconvenience you’ve encountered, especially given your current circumstances. We completely understand how stressful this situation must be, and we want to help resolve it as smoothly as possible.
We will escalate your matter to the relevant team to:
▪️Review your account and confirm the status of your insurance cancellation.
▪️Investigate any debits that may have been incorrectly charged.
▪️Provide clear guidance on the next steps so you don’t need to repeat the claim process.
Our team will ensure that your insurance is properly cancelled and any incorrect charges are reversed. We genuinely appreciate your patience and are committed to resolving this without causing further stress.
Cell C | BMT
Best regards,
Cell C's reply26 Mar 2026, 17:49
Official
Dear Dikeledi R,
Thank you for reaching out and sharing your experience with us. We sincerely apologise for the frustration and inconvenience you’ve encountered, especially given your current circumstances. We completely understand how stressful this situation must be, and we want to help resolve it as smoothly as possible.
We will escalate your matter to the relevant team to:
▪️Review your account and confirm the status of your insurance cancellation.
▪️Investigate any debits that may have been incorrectly charged.
▪️Provide clear guidance on the next steps so you don’t need to repeat the claim process.
Our team will ensure that your insurance is properly cancelled and any incorrect charges are reversed. We genuinely appreciate your patience and are committed to resolving this without causing further stress.
Cell C | BMT
Thank you for reaching out and sharing your experience with us. We sincerely apologise for the frustration and inconvenience you’ve encountered, especially given your current circumstances. We completely understand how stressful this situation must be, and we want to help resolve it as smoothly as possible.
We will escalate your matter to the relevant team to:
▪️Review your account and confirm the status of your insurance cancellation.
▪️Investigate any debits that may have been incorrectly charged.
▪️Provide clear guidance on the next steps so you don’t need to repeat the claim process.
Our team will ensure that your insurance is properly cancelled and any incorrect charges are reversed. We genuinely appreciate your patience and are committed to resolving this without causing further stress.
Cell C | BMT
Best regards,
DR
Dikeledi R's updateReviewer Update
26 Mar 2026, 17:55The account holder( husband) is Moloke John Mokhoetsi (ID: *** 083).
DR
Dikeledi R's update26 Mar 2026, 17:55
Reviewer Update
The account holder( husband) is Moloke John Mokhoetsi (ID: *** 083).
Cell C's replyOfficial
26 Mar 2026, 18:06Dear Dikeledi R,
Thank you for providing the account holder details. We have noted that the account belongs to Moloke John Mokhoetsi (ID: *** 083).
We will now escalate your case to the relevant team to:
▪️Confirm that your insurance has been properly cancelled
▪️Investigate any incorrect debits and ensure they are reversed
▪️Provide clear guidance so you don’t need to repeat the claim process
Our team will be in touch as soon as possible to resolve this matter smoothly and ensure no further inconvenience.
Cell C | BMT
Thank you for providing the account holder details. We have noted that the account belongs to Moloke John Mokhoetsi (ID: *** 083).
We will now escalate your case to the relevant team to:
▪️Confirm that your insurance has been properly cancelled
▪️Investigate any incorrect debits and ensure they are reversed
▪️Provide clear guidance so you don’t need to repeat the claim process
Our team will be in touch as soon as possible to resolve this matter smoothly and ensure no further inconvenience.
Cell C | BMT
Best regards,
Cell C's reply26 Mar 2026, 18:06
Official
Dear Dikeledi R,
Thank you for providing the account holder details. We have noted that the account belongs to Moloke John Mokhoetsi (ID: *** 083).
We will now escalate your case to the relevant team to:
▪️Confirm that your insurance has been properly cancelled
▪️Investigate any incorrect debits and ensure they are reversed
▪️Provide clear guidance so you don’t need to repeat the claim process
Our team will be in touch as soon as possible to resolve this matter smoothly and ensure no further inconvenience.
Cell C | BMT
Thank you for providing the account holder details. We have noted that the account belongs to Moloke John Mokhoetsi (ID: *** 083).
We will now escalate your case to the relevant team to:
▪️Confirm that your insurance has been properly cancelled
▪️Investigate any incorrect debits and ensure they are reversed
▪️Provide clear guidance so you don’t need to repeat the claim process
Our team will be in touch as soon as possible to resolve this matter smoothly and ensure no further inconvenience.
Cell C | BMT
Best regards,
DR
Dikeledi R's updateReviewer Update
27 Mar 2026, 09:53The response is that we only cancelled on the 20th and account was already billed. We cancelling coz insurance failed is and cell c by losing our claim documents and failing to submit our claim. As clients we suffering because of incompetence of cell c. All I can say is don't ever take a contract with cell c or insurance no matter how desperate you are rather use pay joy. This was a hard lesson learned.
DR
Dikeledi R's update27 Mar 2026, 09:53
Reviewer Update
The response is that we only cancelled on the 20th and account was already billed. We cancelling coz insurance failed is and cell c by losing our claim documents and failing to submit our claim. As clients we suffering because of incompetence of cell c. All I can say is don't ever take a contract with cell c or insurance no matter how desperate you are rather use pay joy. This was a hard lesson learned.
DR
Dikeledi R's updateReviewer Update
27 Mar 2026, 09:58What ****es me off is they always the first to debit and we never even missed a payment but when they fail to account for their employee's incompetence. We followed the cla procedure but they failed, guess they were never intending to replace the phone
DR
Dikeledi R's update27 Mar 2026, 09:58
Reviewer Update
What ****es me off is they always the first to debit and we never even missed a payment but when they fail to account for their employee's incompetence. We followed the cla procedure but they failed, guess they were never intending to replace the phone
Cell C's replyOfficial
27 Mar 2026, 10:20Thank you for sharing your concerns. We sincerely apologize for the frustration and inconvenience you’ve experienced. We understand how upsetting it is to feel let down, especially after following the proper procedures and making timely payments.
Rest assured, our support team is actively working on resolving your case. Your feedback has been noted, and we are committed to reviewing the matter to understand what went wrong and how it can be addressed. While we regret the negative experience, we appreciate you bringing it to our attention so we can work on preventing such issues in the future.
Regards,
Cell C | TD
Rest assured, our support team is actively working on resolving your case. Your feedback has been noted, and we are committed to reviewing the matter to understand what went wrong and how it can be addressed. While we regret the negative experience, we appreciate you bringing it to our attention so we can work on preventing such issues in the future.
Regards,
Cell C | TD
Best regards,
Cell C's reply27 Mar 2026, 10:20
Official
Thank you for sharing your concerns. We sincerely apologize for the frustration and inconvenience you’ve experienced. We understand how upsetting it is to feel let down, especially after following the proper procedures and making timely payments.
Rest assured, our support team is actively working on resolving your case. Your feedback has been noted, and we are committed to reviewing the matter to understand what went wrong and how it can be addressed. While we regret the negative experience, we appreciate you bringing it to our attention so we can work on preventing such issues in the future.
Regards,
Cell C | TD
Rest assured, our support team is actively working on resolving your case. Your feedback has been noted, and we are committed to reviewing the matter to understand what went wrong and how it can be addressed. While we regret the negative experience, we appreciate you bringing it to our attention so we can work on preventing such issues in the future.
Regards,
Cell C | TD
Best regards,
Cell C's replyOfficial
27 Mar 2026, 14:21Dear Dikeledi Ramoholi,
Please receive feedback on your request/query.
We have assessed your query regarding the insurance on your device. Please note that the insurance policy was cancelled on 20/03/2026 as per your request.
As a result of the cancellation, we are unable to proceed with the insurance claim. The applicable adjustment will reflect on your next bill.
We acknowledge your concern regarding the claim process at the store and apologise for the inconvenience caused.
Kind regards,
Cell C | GM
Please receive feedback on your request/query.
We have assessed your query regarding the insurance on your device. Please note that the insurance policy was cancelled on 20/03/2026 as per your request.
As a result of the cancellation, we are unable to proceed with the insurance claim. The applicable adjustment will reflect on your next bill.
We acknowledge your concern regarding the claim process at the store and apologise for the inconvenience caused.
Kind regards,
Cell C | GM
Best regards,
Cell C's reply27 Mar 2026, 14:21
Official
Dear Dikeledi Ramoholi,
Please receive feedback on your request/query.
We have assessed your query regarding the insurance on your device. Please note that the insurance policy was cancelled on 20/03/2026 as per your request.
As a result of the cancellation, we are unable to proceed with the insurance claim. The applicable adjustment will reflect on your next bill.
We acknowledge your concern regarding the claim process at the store and apologise for the inconvenience caused.
Kind regards,
Cell C | GM
Please receive feedback on your request/query.
We have assessed your query regarding the insurance on your device. Please note that the insurance policy was cancelled on 20/03/2026 as per your request.
As a result of the cancellation, we are unable to proceed with the insurance claim. The applicable adjustment will reflect on your next bill.
We acknowledge your concern regarding the claim process at the store and apologise for the inconvenience caused.
Kind regards,
Cell C | GM
Best regards,