Cell C contract catastrophe!

<p>Dear Hello Peter,</p> <p>I am at my wits end with Cell C. I renewed my contract in December with them. I work on a tight budget so have always stipulated that i need a R500 cap on my contract and cannot afford to pay more. I have not had a problem with this in the past and usually receve a bill of about R300 to R400. In May i received a bill for R1624 which i queried straight away at the La Lucia branch. The manager informed me that the person responsible no longer worked there and had not put a cap on my contract which i had asked for. I informed hm that i could not pay for their mistake. He said he would e mail head office with my complaint and he was positive it would be reimbursed. I received 2 reference numbers saying they had received my complaint. I also made sure that this time they had put a cap on so that the problem would not occur again. Unfortunately i was billed R1724 in June. Once again i went into La Lucia branch and i was promised that they would phone me when the manager returned. I spent most of the July holidays phoning the branch and head office to have my complaint settled. each time i was promised that they would look into it and phone me back. Not once did anyone return my calls. I was so afraid i would receive another bill at the end of July that i even put a R1 cap on my phone. This morning i received another bill for R956 which means nothing has been sorted. I really do not know what to do other than cancelling my stop order and breaking my contract until they have reimbursed my money which is now approx R2800. I will be phoning them again today to inform them of this. I am so dissapointed with the poor service provided by Cell C that i will be changing networks. It seems after speaking to family and friends that i am not the only one that this has happened to.</p> <p>Many thanks</p>