1 reviews | Active since Aug 2023
Cell C Contract Cancellations
I have a few contracts with Cell C, I am having issues with all of them, I have cancelled one as it is expired, last month for the contract was July, handset fee and contract were paid up in July, i cancelled the contract via their call Centre as directed when I tried to pre-cancel it when discussing other issues with one of their consultants, not they have issued me with my August bill and they have added full contract price and handset charge onto my bill yet again. i sent emails complaining, and this woman phones today and tries to bamboozle me, stating that is how they work and its valid and I must just accept that they will charge an extra month because that's how they work. #CompetionCommission cancel their license because they are *****ing from the South Africans.
secondly, i have a data contract, which we have not been able to use for most of the duration of the contract, i have complained several times, and when i tried to cancel the contract they want to charge me for the remainder of the contract and not just one months fee, which i believe is the legal requirement when there is no device to pay for.
once the duration for all my contracts have expired, i will take all my business elsewhere, as the customer service staff are rude and not at all helpful, and considering i spend so much with Cell C, i thought you would at least treat your customers better.
secondly, i have a data contract, which we have not been able to use for most of the duration of the contract, i have complained several times, and when i tried to cancel the contract they want to charge me for the remainder of the contract and not just one months fee, which i believe is the legal requirement when there is no device to pay for.
once the duration for all my contracts have expired, i will take all my business elsewhere, as the customer service staff are rude and not at all helpful, and considering i spend so much with Cell C, i thought you would at least treat your customers better.