CB
Coleen B
1 reviews | Active since May 2014
01 Jun 2015, 17:15
Cell C - Contract cancellation Very Costly
I recently cancelled my two data contracts with Cell C and as per their standard procedure, notice for cancellation is 30days prior to contract expiring. I went ahead and gave the 30day notice period to end the contract, which expired in May 15, to be cancelled in May 15,last billing period to then be May15.<br> <br> To my surprise when the debit notification came through the amount deducted was R400 more than the normal \subscription fee". After enquiring at the store the feedback was that I should the discount was not included and that I was already out of contract period in April15?<br> <br> Notwithstanding"
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Replies (1)Cell C's replyOfficial
02 Jun 2015, 07:31Hello khulsumb,
Thank you for bringing this matter to our attention.
One of our team members will follow up on this matter and advise on a way forward. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Thank you for bringing this matter to our attention.
One of our team members will follow up on this matter and advise on a way forward. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Cell C's reply02 Jun 2015, 07:31
Official
Hello khulsumb,
Thank you for bringing this matter to our attention.
One of our team members will follow up on this matter and advise on a way forward. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Thank you for bringing this matter to our attention.
One of our team members will follow up on this matter and advise on a way forward. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
