CB
Coleen B

1 reviews | Active since May 2014

01 Jun 2015, 17:15

Cell C - Contract cancellation Very Costly

I recently cancelled my two data contracts with Cell C and as per their standard procedure, notice for cancellation is 30days prior to contract expiring. I went ahead and gave the 30day notice period to end the contract, which expired in May 15, to be cancelled in May 15,last billing period to then be May15.<br> <br> To my surprise when the debit notification came through the amount deducted was R400 more than the normal \subscription fee". After enquiring at the store the feedback was that I should the discount was not included and that I was already out of contract period in April15?<br> <br> Notwithstanding"

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Replies (1)
Cell C
Cell C's reply02 Jun 2015, 07:31
Official
Hello khulsumb,

Thank you for bringing this matter to our attention.

One of our team members will follow up on this matter and advise on a way forward. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN