Cell C Contract Cancellation Refund

April 2019, I got the Cell C advanced LTE wifi contract. It only worked for 2weeks at my residence, that was despite adequate coverage checks before purchase by the sales staff at Waterfall mall, Rustenburg. The customer care line was not of much help, they kept asking me to reset the router and all soughts of things..this went on for almost one month, until the technical department told me their contract with MTN was terminated and that was what affected signal in my area. He also said it wasn't going to be resolved soon. I put in for a contract cancellation and returned the router at the Waterfall mall branch, in Rustenburg. This was May 2019. Cell C went ahead and debited R1503,90 in May and then R899 in June. I phoned the customer care severally with promises they will ask a consultant to call me and discuss my issue, but they didn't. The only time anything seem to happen is when I go to the Waterfall branch personally, despite my extremely busy schedule. I eventually was able to get confirmation of cancellation in June. Then I continued the process of effecting my refund. After much communication between the Cell C branch office and the head office( or something), Cell C only refunded R1009 on 30th June. I sought explanation to why i only got R1009 out of R2402.9 they deducted so far, and that is even excluding the R199 first deducted as registration fee in April. Anyway the only response I got back via the Cell C branch is an email sent to them stating that My refund as been concluded. This is nothing short of Corporate theft! How else can you explain why my hard earned money shouldnt be refunded back to me in full? I wasn't responsible for your issues with MTN! I followed up with your customer care services( though utterly useless) as soon as i detected a problem with my network! I returned the router promptly when instructed to do so! And more importantly, I only used the ****** thing for 2weeks! at what cost? I am not even asking you to pay for all the inconvenience you put me through for 4 months now and still counting, the fact that I couldn't continue with my research works, or my case reports, and other internet services I had running which i couldn't gain access to! This is unacceptable behavior from a corporate body that prides itself in customer satisfaction... I wouldn't advise anyone to do business with you guys ever again.