WL
Werner L

1 reviews | Active since Jun 2017

02 Apr 2021, 10:10

Cell C contract cancellation nightmare!

I have been trying to get my Cell C internet router contract cancelled for 2 months. I have phoned, received the cancellation quotation and payed this. I Phoned back to confirm that everything will be cancelled and yet still the debit orders go off. I am sitting with a unit, which has all contract awarded data that I do not use or need. In fact the router is lying in a cupboard gathering dust. I have also written emails to try and cancel in this way, however I only get the automated response that someone will contact me, which never happens!

I am currently paying a premium for something that I have not used in months and will not use in the future. This is nothing other than theft! I really hope that the people at cell c sleep well at night knowing that they ***** food out of children's mouths!

I would not recommend Cell C to anyone!

0
Replies (2)
Cell C
Cell C's reply02 Apr 2021, 12:14
Official
Good day Werner

Thank you for getting in touch with us. 

We have referred your query to our support team to assist. 

Please expect our call. 

^YM 


WL
Werner L's update02 Apr 2021, 13:38
Reviewer Update
Thanks, but I'm not counting on it... I have reversed the debit order this morning, as this is unacceptable. I do not want your data loaded. The contract should have been cancelled