KD
Kiran D

1 reviews | Active since Jun 2019

07 Jun 2019, 08:10

Cell C Contract Cancellation CONS

CELL C

I am extremely disappointed in your level of service. I Signed up for a Fixed LTE-A 50GB deal for R289 everything was acceptable until I decided to cancel my contract. Not only did Cell C cancel my contract on the 2nd of the month they took all my data not allowing me to use what I paid for. They even changed me more than DOUBLE the amount R691.27 on the 7th for data I didn't use. What makes matters worst is that I was not verbally informed nor was I made aware of I cancel my contract that this would happen. Not to mention trying to get ahold of cell c's retentions department they take 15minutes just to answer.

I won't ever go back to cell c with this disgusting ****************.

0
Replies (3)
Cell C
Cell C's reply07 Jun 2019, 08:50
Official
Good morning Kiran

Kindly post a private reply with your ID/Cell C number in question so we can look into this matter.

Regards
Cell C | PN

Best regards,

KD
Kiran D's update07 Jun 2019, 09:20
Reviewer Update
ID: ********** 198089
Tel: **********
Account number: ********** 13
KD
Kiran D's update10 Jun 2019, 13:43
Reviewer Update
Yet another disappointing fact where CELL C Doesn't get back to me when they ask me to send my information so they can investigate the issue. and after 3 days still no reply, not even a acknowledgement to say they have received my private message as requested. TERRIBLE SERVICE.