CELL C Contract Cancellation COMPLAINT!!

Dear CELL C Legal Department

Allow me start from the beginning again...

I had 3 contracts with CELL C

********** 117 - My mobile ********** 797 - Wife's mobile 1 x Wi-Fi router

I called CELL C to cancel the above contracts around the 8th August 2017. The reason being is that I was emigrating to the UK on the 10th August 2017.

The CELL C customer service representative sent me SMS's with the contract cancellation amounts. I paid these cancellation amounts.

5 months later, on 29th Jan 2018 and amount of R482.40 was all of a sudden deducted from my account - 5 months after cancellation

I emailed CELL C to inform them of a possible ********** debit from my account.

A CELL C customer service agent finally called me in the UK on 8 February 2018. She said that I never cancelled my account. I informed her that I did. After a brief discussion, she said she would investigate and get back to me. She never did.

On 28th Feb 2018 two further amounts of R479.87 and R619.00 were debited from my account. I again emailed CELL C.

Finally on 8 March 2018 A CELL C customer service agent called. She confirmed that the contract cancellation amounts were sent to me via SMS - and that a confirmed contract cancellation request was made by me(recording) - and that the payments duly reflected in the CELL C account. She confirmed payments reflected in Cell C account on 20 AUG 2017.

With all this confirmed information, the agent was still unable to help clear the matter up logically and advised me to send a lawyers letter to the legal dept. I didn't have the time or money to be sourcing lawyers letters from the UK for something so blatantly logical to solve.

Instead I then emailed CELL C again on 10 March in order to communicate with the Legal Department. I received an email confirming that the Legal Department would contact me within 2 business days.

I did not hear from the Legal dept, nor have they ever contacted me from my subsequent emails over the past year.

To make matters worse three further amounts of R101.40, R1000 and R479.87 were debited off my account on 14 March 2017.

I emailed CELL C once again. Still no reply from Legal Department.

On 16th March 2018 a further R479.87 was debited.

On 28th March a further R2349.51 and R2450.91 was debited.

On 13 April three further collection attempts were made. R2450.91, R1414.69 and R1414.69.

Several other deduction attempts have been attempted over the past few months.

In conclusion

I would like a reversal of all the monies *******ly deducted from my account, whether they are directly from Cell C or their debt collecting affiliates. I would also like the continuous ********** deductions to cease once and for all.

My bank has luckily reversed most of the deductions, however many R8.50 amounts have been deducted for the countless collection attempts over the past 15 months. These are unfortunately not reversible by my bank.

Look forward to an end to this charade