Cell C Contract Cancellation

It is with great disgust I write this review today, I am a Cellc Contract holder for the past 4 years.

My last contract end date was to be 9/4/2020, I called cell c to request a cancellation on my contract as I was no longer employed due to the Covid- 19 pandemic. I was assisted by a very rude consultant and was told my contract could not be cancelled as Cell c requires their clients to call in one month before to cancel same. I was not aware of this and the consultant did not give a dam and further went on to say that I should call back at the end of April.

Again at the end of April I called there call center and was assisted by another rude agent , who said she cant assist me as the retention's department was not working but a reference number was given to me , Finally on the 4th May 2020 I go through to retention's and the consultant as usual is unable to answer my question, I need to find out who has given You (cell c ) the right to extend my contract for a further month after my numerous telephonic calls to your Customer services department requesting to cancel same. My payment for the month of April bounced and after receiving some money to pay this account I called Cell c again today to request them to debit my account for the outstanding amount, They were very quick to confirm that the debit will go off tomorrow 19/5/2020, thereafter I was told that once again I will be billed for another extra month being June 2020 , when I asked the consultant why , she said its because my cancellation is from the 4th of May to the 4th of June and therefore I will have to pay for June, What F*****ing Bull****.

My contract ended at the end of April but I must be liable to pay you till June because Cell c does not want to assist their loyal customers. I ask again who the hell has given Cell c the legal right to do this to us innocent customers .

I am appalled by the pathetic service I have received.

I urge any person looking for a Service provider to never ever ever go to cell c, they are robbing the innocent. Absolutely terrible service. Do not go to Cell c.