1 reviews | Active since Feb 2013
CELL C CONTRACT CANCELLATION
Cell C are ******, no wonder why they are in bad financial state. I called their retention department on the 30 October 2021 to cancel my contract and i was told that i must first recharge my account with minimum of R5 as the system is rejecting my request for cancellation which i did, however i was still told that the system is still rejecting cancellation of contract and i must further recharge with R30.
After recharging again with R30 by their call centre agent that the system is still rejecting request for cancellation of my contract and they will log a call for my cancellation to be activated and they will give me a call on Monday 1st November to inform me if the cancellation have been processed.
Nobody phoned me on the 1st until i phoned their retention department again to enquire about my cancellation on the 2nd November 2021 and the new call centre agent informed me that there is was no cancellation loaded on my contract nor were notes captured to indicate that there was request that could not be effected due to technical problem with the system.
The call centre agent then surprisingly loaded my request for cancellation without any problems while i was on the phone with him and the cancellation was successfully loaded on the 2nd of November 2021.
This was done deliberately to ensure that my request of my cancellation overlap to next month of November so i can still be billed full amount during December, mind you i won’t be even accessing the services since the cancellation comes into effect on the 2nd of November 2021.
Now i will be billed full amount in December and for something I didn’t have control over.
Please be alert as it looks like many customers are being subjected to this ********* process in order for Cell C to bill customers money before activating cancellation.
If you call for cancellation, they give you the sorts of reasons that the system is rejecting your cancellation until the next month knowing well that this will allow them to bill you for the next month worse without you even accessing the service.
Can someone with legal experience assist in dealing with this ********* practice by Cell C as this is a day light *******.
I will never recommend Cell C to anyone, please stay away from Cell C.
T Phasha
I highlighted on my complain that if your call centre didn’t tell me about the system rejecting my cancellation my contract when i called on 29 October my contract was suppose to end of 30 November. My initial call to you was on the 29 October for my contract to end in 30 November but that did not happen because of you still wanted to get money from me for December.
Rest assured, I will not let this lying down.
My legal team will be in touch with your office if this is not sorted.
I highlighted on my complain that if your call centre didn’t tell me about the system rejecting my cancellation my contract when i called on 29 October my contract was suppose to end of 30 November. My initial call to you was on the 29 October for my contract to end in 30 November but that did not happen because of you still wanted to get money from me for December.
Rest assured, I will not let this lying down.
My legal team will be in touch with your office if this is not sorted.
^NZ
^NZ
Its sickening to realize many people are experiencing the same problem with Cell C when cancelling their contract with Cell C.
This is unacceptable and must come to an end, we cannot be ****** our hard earned money like this.
Its sickening to realize many people are experiencing the same problem with Cell C when cancelling their contract with Cell C.
This is unacceptable and must come to an end, we cannot be ****** our hard earned money like this.