Cell C contract cancelation process

I have contacted the retention department on the 18th September 2020 to cancel my contract, yet to date they are continuing to debit my account.

I have been in contact with the call center on numerous occasions and each time promised for resolution within 48 hours. Have been given reference numbers yet no log has been captured and no notes made on the calls as per the various agents I have spoken to over the past 3 months

Calls are recorded for quality and security purposes ,however to date no call center agent or investigations department has taken any action to listen to the calls , whereby they will hear the request to cancell on the 18th September and the +4 calls made therafter to follow up... My credit record has now been impacted due to the lack of resolution and assistance...

Only answer the agents has provided is that the account will be handed over to the lawyers as I have reversed the debit orders(which I rightfully did, as those debit order were not authorized)

Calls logged made to Cell C customer care: 13/08/2020( Called to cancel contract, agent advised it was to soon to cancel contract , need to call in September) 18/09/2020 (Canceled contract and offered and accepeted a month to month data package for R35) Friendly agent advised the last full contract debit order will be October 2020 11/11/2020 -(Followed up as my account was debit for more then agreed with R35 package and was advised that the contract was not canceled, which the agent supposedly then requested to be investigated) 01/12/2020-( Account was debit again and called with reference number provided from previous call , only to hear no log for investigation was captured)Reference call ***0 204607 12/01/2021-( Account debit again was told case was not logged and agent provided me with new case number ***)

15/01/2021- -( Follow up as no calls received from contact center as promised within 48 hours after last call....Only to find out previous agent logged the case under the incorrect department, and case was resolved due to the investigations department contacting the incorrect number and captures a 'resolution ' with comments incorrect number?....

I have given an alternative number as well, yet to date have not been contacted. The call center agents cannot assist as account is 'in arreas', yet they do not log or direct the queries to the relevant departments....

Not happy with the service levels.

AISHA