CG
Costa G

1 reviews | Active since Jul 2011

19 Feb 2016, 15:59

Cell C Contract Buy Out of up to R20000

I went to Cell C East Rand Mall on Monday 15th February 2016, to take up their offer of a PINNACLE 1 Contract with a buy out of an existing contract of up to R20000. The port from the current provider to Cell C went off with no problem whatsoever, but the problem has come in where they had to pay the money into the Card provided to pay out the current provider. I was told 24-48 hour the money would reflect so as to pay the provider. It is now Friday afternoon of the 19th February 2016 and after many phone calls back and forth there has been NO joy, after being assured from the 16th February and subsequently everyday since that it has been done and will reflect. There is as of this moment at 15h55 on Friday 19th February 2016 no contact from Cell C or any money on the said card to pay the provider.<br> <br> Cell C the WORST after sale service EVER!!!!!!

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Replies (1)
Cell C
Cell C's reply19 Feb 2016, 16:09
Official
Hello djcosta,

Thank you for posting to us.

We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.

Regards
Cell C | PN