CELL C CONTRACT BUY OUT IS A ****

I TOOK OUT A CONTRACT WITH CELL C ON 05/03/2016. I WAS ASKED TO PRODUCE A PRE TERMINATION QUOTATION ALONG WITH A WHOLE LOT OF OTHER DOCUMENTS AS PER THEIR CRITERIA. I WAS TOLD THAT WITHIN 24 TO 48 BUSINESS HOURS MY GIFT CAR WILL BE LOADED WITH R20000 AND I CAN USE THAT TO SETTLE VODACOM WITH AN AMOUNT OF ABOUT R15000 AND I CAN SPEND THE BALANCE AT MY LEISURE. IT IS NOW 16/03/2016 AND STILL NO FUNDS LOADED ON THE CARD. I CALLED THE CALL CENTRE AND I HAVE THE CONVERSATION RECORDED AS I WAS PUSHED FROM PILLAR TO POST, GIVEN AN EXTERNAL COMPANY'S DETAILS TO CONTACT TO GET THE MONEY LOADED WHOM OBVIOUSLY COULDNT HELP. I WAS SPOKE TO SENIOR SUPERVISORS WHOM I ALSO HAVE ON MY RECORDING THAT ASSURED ME THAT THEY WILL PROVIDE FEEDBACK AND NEVER DID. AFTER PORTING MY NUMBER, PEOPLE TRY CALLING ME AND IT SAYS THAT THE NUMBER DOES NOT EXIST. THIS IS A NIGHTMARE AND A **** OF NOTE. WHERE IS THE CONSUMER PROTECTION ACT??? CELL C IS ACTIVELY MARKETING TO GAIN MARKET SHARE BUT WHO IS AUDITING THEIR TRANSACTIONS. CELL C I WILL TAKE YOU THE HIGHEST COURT!!!!