1 reviews | Active since Nov 2016

22 Nov 2016, 09:04

Cell C Contract Buy out

<p>I decided to change my contract from Vodacom to the Pinnacle 3 from Cell C.The contract was advertised as the Cell C buy out.After completing the documents a consultant Lenè Albertyn phoned me to get the ball rolling.Within 2 weeks my number was ported to Cell C from Vodacom and I was on the pinnacle 3 package.However its been more or less 6 weeks and Cell C have yet to buy me out of my Vodacom contract.I had to pay 2 contracts now because Cell C have not lived up to their promise.I followed up every day to get feedback from Lenè but its just empty promises.I am very dissapointed with the level of service I received.Have not got any updates what so ever from Cell C regarding the status off the payment.</p>

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Replies (2)
Cell C
Cell C's reply22 Nov 2016, 09:08
Official

Thank you for bringing this matter to our attention.

One of our team members will follow up on this matter and advise on a way forward. Do expect communication.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply22 Nov 2016, 11:30
Official

Lungi confirmed that she has contacted you and provided interim feedback.

Regards

Cell C | PN