MH
Ms. Herr
1 reviews | Active since Jan 2022
14 Jan 2026, 12:38
cell c contract
this will be my second review on Hello Peter regarding Cell C. I cannot access their private response, therefore i still don't know what is happening with my contract!!! they are still deducting and i cancelled this contract 4 months ago. not worthwhile to phone because you get transferred to and fro and no satisfaction... i am going to reverse debit orders as i do not get any assistance from them. cell no for contract: ***
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Replies (2)0
Replies (2)
Cell C's replyOfficial
18 Jan 2026, 08:36Dear Ms. Herr,
Kwandiswa from our support team has confirmed that they have reached out to you and is currently addressing your query. You will receive feedback on this matter as soon as possible.
Cell C | DA
Kwandiswa from our support team has confirmed that they have reached out to you and is currently addressing your query. You will receive feedback on this matter as soon as possible.
Cell C | DA
Cell C's reply18 Jan 2026, 08:36
Official
Dear Ms. Herr,
Kwandiswa from our support team has confirmed that they have reached out to you and is currently addressing your query. You will receive feedback on this matter as soon as possible.
Cell C | DA
Kwandiswa from our support team has confirmed that they have reached out to you and is currently addressing your query. You will receive feedback on this matter as soon as possible.
Cell C | DA
Cell C's replyOfficial
26 Jan 2026, 12:52Dear Ms. Herr,
We would like to confirm that we have completed a full investigation of your account and call records.
Our review indicates that there is no call recording on our system reflecting a request to cancel the contract in October. The only calls logged during that period relate to a request to cancel an order following an upgrade, and not a contract cancellation.
Based on the findings, it has been confirmed that the contract remains active, and you are therefore liable for the contract charges in line with the agreement.
Should you require any further clarification, please feel free to contact us for assistance.
Kind regards,
Cell C | TM
We would like to confirm that we have completed a full investigation of your account and call records.
Our review indicates that there is no call recording on our system reflecting a request to cancel the contract in October. The only calls logged during that period relate to a request to cancel an order following an upgrade, and not a contract cancellation.
Based on the findings, it has been confirmed that the contract remains active, and you are therefore liable for the contract charges in line with the agreement.
Should you require any further clarification, please feel free to contact us for assistance.
Kind regards,
Cell C | TM
Cell C's reply26 Jan 2026, 12:52
Official
Dear Ms. Herr,
We would like to confirm that we have completed a full investigation of your account and call records.
Our review indicates that there is no call recording on our system reflecting a request to cancel the contract in October. The only calls logged during that period relate to a request to cancel an order following an upgrade, and not a contract cancellation.
Based on the findings, it has been confirmed that the contract remains active, and you are therefore liable for the contract charges in line with the agreement.
Should you require any further clarification, please feel free to contact us for assistance.
Kind regards,
Cell C | TM
We would like to confirm that we have completed a full investigation of your account and call records.
Our review indicates that there is no call recording on our system reflecting a request to cancel the contract in October. The only calls logged during that period relate to a request to cancel an order following an upgrade, and not a contract cancellation.
Based on the findings, it has been confirmed that the contract remains active, and you are therefore liable for the contract charges in line with the agreement.
Should you require any further clarification, please feel free to contact us for assistance.
Kind regards,
Cell C | TM