cell C contract and phone

In March this year , I had taken out a contract , I would receive a cell C phone airtime and data for R150,00 Within the first five (5) days of me receiving the phone and starter pack , the calibration on the phone was not working , a few days later the courier service picked up everything that came as part of the original package and I was replace a new phone , but no sim , I had again within five (days) , had reported that my new phone was not working properly , when making a call I could not hear the person on the other side. Ever since then I had called the call centre , and reported that the phone was not working properly , I would be put through to different departments with no joy and , only to be on the line for more than half hour and then being disconnected , I have been paying for the contract since day one , with no phone and no sim ,

If I can hold up my end of the deal by paying , for my contract , the least cell C can do is hold up their end of the deal by giving me a phone and sim that work or cancel my contract , why give me the run-around , all I ever wanted was , what I was promised

SS Murugan