Cell C Contract and Management issue

On 27 September 2020, I renewed my contract. on 5 October there was an issue with the account which was resolved on the same day. 23 days have passed and I am still not in receipt of my new phone. I have informed them multiple times that my current phone is giving extreme issues and I need my new phone as soon as possible. There has been absolutely no effort made from any person at Cell C Cape Gate to assist me in this matter. MAXINE, their manager of said branch, cannot even tell me when I can receive my phone. THIS IS COMPLETELY UNACCEPTABLE.