BE
Bob E
1 reviews | Active since Feb 2023
27 Aug 2024, 06:01
Cell C ******* Contract Administration
After trying to get hold of my signed contract since Jan 2024, from Cell C Woodmead and Cell C Head Office, I am yet to receive it and a valid explanation as to why Cell C increased my contract rates without my permission or having any valid terms and conditions allowing this. An ******* act by Cell C with no recourse from me, their customer for over 7 years.
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Cell C's replyOfficial
27 Aug 2024, 07:38Dear Robert Eedes
Thank you for contacting Cell C.
We apologize for the inconvenience and frustration you have faced while trying to obtain your signed contract and the unexpected rate increase.
We understand how important this issue is, especially given your loyalty as a customer for over 7 years.
We have escalated your query to our support team to urgently retrieve your contract and provide a clear explanation regarding the rate increase.
Regards
Cell C | MN
Thank you for contacting Cell C.
We apologize for the inconvenience and frustration you have faced while trying to obtain your signed contract and the unexpected rate increase.
We understand how important this issue is, especially given your loyalty as a customer for over 7 years.
We have escalated your query to our support team to urgently retrieve your contract and provide a clear explanation regarding the rate increase.
Regards
Cell C | MN
Best regards,
Cell C's reply27 Aug 2024, 07:38
Official
Dear Robert Eedes
Thank you for contacting Cell C.
We apologize for the inconvenience and frustration you have faced while trying to obtain your signed contract and the unexpected rate increase.
We understand how important this issue is, especially given your loyalty as a customer for over 7 years.
We have escalated your query to our support team to urgently retrieve your contract and provide a clear explanation regarding the rate increase.
Regards
Cell C | MN
Thank you for contacting Cell C.
We apologize for the inconvenience and frustration you have faced while trying to obtain your signed contract and the unexpected rate increase.
We understand how important this issue is, especially given your loyalty as a customer for over 7 years.
We have escalated your query to our support team to urgently retrieve your contract and provide a clear explanation regarding the rate increase.
Regards
Cell C | MN
Best regards,