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RM
Rabelani M

1 reviews | Active since Jun 2019

07 Apr 2023, 19:32

Cell c Contract

Evening. I am very disappointed by the way cell c treated me. I have contract agreement with cell c for 24 month hence today 07/04/2023 they decided to suspend my service without even consulting me. What worries is that my account is not even behind on payments, meaning I have paid. Now I wrote an email to them as I'm failing to get hold of them telephonically unfortunately the email that I've used bounced back. Proof of payment was attached to e-mail that bounced back.

Please help me on this matter, 8 cant survive where I am without my phone.

0
Replies (3)
Cell C
Cell C's reply08 Apr 2023, 07:00
Official
Dear Rabelani. 
Thank you for contacting Cell C regarding your Cell C account  
 
Please receive our apologies for the unpleasant experience received thus far, 

As per our records your payment was received late on 2023-04-06 instead of your scheduled monthly contract payment data.  

The matter has been escalated for further assistance. please expect a call from us to assist with activating your number. Regards
^MN 
RM
Rabelani M's update08 Apr 2023, 10:10
Reviewer Update
You were intended to debit at the time we agreed upon, however that did not occur, therefore I had to make my payment later than expected. After waiting for the debit to process for a while, I made the decision to pay right away. Despite the fact that the money had already been made, you suspended my subscription without taking that into account. Is it really my issue because your department in charge of payments failed to do its job?
RM
Rabelani M's update08 Apr 2023, 12:23
Reviewer Update
Thanks for hellopeter on making things happen for my case to be resolved. To Cell C, Mistakes done by people, hence I understand that you've learned something on this case. Please lets try by all means to recheck the system to avoid errors. Don't rely on automated system to do your job. Staff should also be part, rechecking all possible errors

Thank you again Hellopeter and Cells C on working hand on hand on finding solutions on this matter. Now I'm about to continue with my series on Netflix