MB
Marietha B

1 reviews | Active since Jun 2019

12 Jun 2019, 15:59

Cell C Contract

I have cancelled my contract with Cell C beginning of March 2019 and received an SMS confirming cancellation and processed successfully and that the contract will be terminated on 04/04/2019. A nother SMS was received on the 4th April 2019 confirming that the contract has been cancelled - SMS'S was from ********** . On the 30th April 2019 my bank account was debited with R1059.00, I've disputed the debit Order at Capitec. On the 15th May 2019 a debit Order for R59.00 was disputed. On the 25th May 2019 a debit Order to the amount of R1000 and another debit order of R59.00 was taken from my account. I have disputed both. The R59.00 through my banking app and the R1000 on the 27 May 2019 at the Capitec branch. A nother debit order was taken on the 31st May 2019 which I stoped at the bank on the 1st June 2019. I've received SMS's to the effect that my account is in arrears with R1059.00. I have ported my number to VODACOM because of bad coverage though-out my contract perioud of more than 2 years. I received an SMS on Monday 10th May 2019 stating that Cell C reported the non-payment to XDS a registered credit bureau. I will never consider a contract with them again and go out of my way to discourage other to go with Cell C.

0
Replies (2)
Cell C
Cell C's reply13 Jun 2019, 07:11
Official
Good morning Marietha

Apologies for the inconvenience caused by this.
Our team will be in touch to ensure that the matter is resolved.

Regards
DA

Best regards,

MB
Marietha B's update13 Jun 2019, 11:42
Reviewer Update
Good day,

When will a member of your team contact me?
You've reported this to a  Credit Buro for a contract of 2 years fully paid-up. I've cancelled and one of your consultants told me that there is a month notice perioud.  The confirmation was received per SMS as well as the cancelled SMS a month later.
I want the surety that this will be resolved asap.