Cell C Contract

In April 24 my device Samsung S23 ultra was collected for repairs and it came back on 2025/05/23 and I discovered that my phone switches itself off after it came back from Cell C repairs. I contacted Cell C insure and reported the problem to them then I arranged for my phone to be collected from me to the repairs.

When I was doing a follow up on the 9th of June I was told that my phone cannot be fixed and its going to be replaced with the same device which is Samsung S23 ultra but on the 17the they delivered S24FE without even communicating to me that they will give me Samsung S24FE. Bear in mind I explained to them that I am going abroad so the 20the of June is my last day in SA but up to now, they are moving me from pillar to post. Yesterday 2025/06/19 I was told that Samsung S23 ultra was discontinued but they are now offering me a phone that worth R15000.00 and my S23 ultra worth R37000.00 insurance value I Don't understand why they are not replacing my Samsung S23 ultra with Samsung S24 ultra. I am so stressed and frustrated because tomorrow is my last day in SA and I cannot cancel my trip because I will forfeit my refund and at the same time I cannot travel without a phone, how am I going to communicate to my family if I am abroad without a phone? On 2025/06/2/19 they finally offered to me Samsung S25 ultra as a replacement and I was told that its gonna be delivered to me on 2025/06/20 because I am leaving the country on 2025/06/21 and I agreed to wait the courier only to find out that the courier will only be collecting the Samsung S24FE that was sent to me without my knowledge and there was no delivery of Samsung S25 ultra at all bear in mind I have to leave but I don't have a phone and Cell C made empty promises they fooled me. Its almost 2 months now without a phone yet I am paying monthly premium of R2500.00 for the phone. They are now forcing me to cancel the existing contract and I am only left with 8 months to pay it off they say I must re apply for a new one. On top of that they kept of saying they sent the phone but surprisingly they do not provide me with the tracking number, they **** telling me that I will receive my phone today 20/06/2025 after I refused to cancel the contract.