AS
Arvin S

1 reviews | Active since Jul 2017

17 Apr 2019, 14:43

CELL C continuing to bill me and still waiting for contact to be cancelled that has already expired!!!!!!!!

On the 16/04/2019, I called Cell C and prior t that I called on the 13/04/2019. My data contract with CELL C expired on the 06/04/2019. This is the first time that CELLC never sent a message to inform that the contract is expiring and obviously this is a marketing strategy not to so you can retain the client. Never the less it was a worse experience ever, after being put through to 3 consultants and being authenticated each time, I still never get my query resolved to cancel the contract that expired. I was told by the 3rd consultant that an gent will call me to finalise the contract on the same day . Still waiting and its more than 24 hours. Guess you guys dragging your feet to cancel the contact so you can still make me pay over for this month. Please stop ripping us off

0
Replies (2)
Cell C
Cell C's reply17 Apr 2019, 15:23
Official
Apologies for the poor service received.  

Cancelling your contract should not be this frustrating.  Our team will be in touch to ensure that the matter is resolved.

Regards
DA
Cell C
Cell C's reply18 Apr 2019, 11:20
Official
Thabisile attempted to reach you telephonically, with no success.  Please refer to the email sent to you.

Regards
DA