Cell C continues to surprise...

Hello<br> Today I had no SMS's available so I bought vouchers to the value of R15-00 and then dialled *147# to load the sms bundle 50 sms's for R15-00. I tried to load this bundle using my phone but was not able to complete the transaction. I then called customer care and asked them why I was not able to do so! I was then informed that I had just made an international sms between the time I had loaded my airtime voucher and the telephone conversation. Needless to say I was furious as no such thing happened and found it rather strange that this alleged sms happened on the day I decided to re-charge. After informing the consultant that I did not send any international sms she would not listen to me and tried to convince me that I had done so! Now my sms records do not show anything of this nature so why do I as the Client need to be convinced that I had done so!! She then told me to hold on while she discussed the matter off-line. Guess what- I was on hold for 30 minutes and she never bothered to come back. I need Cell C to refund the cost of the international sms and start the process of migration of my pre-paid sim so that I can finally be rid of Cell C.