CELL C CONTINUES TO SHOCK

Now my second post regarding this. I signed up in August of 2019 but they only loaded me on their system in April of 2020 (Take note of this date as it is used to calculate clawback fee at the end) Been fighting with Cell C since the 31st of July. 31st July: Agent misinforms me. Does not follow correct procedure. Tells me I can move my Cfibre to my new place (We would later learn there is no Cfibre in the new place) 8 September: Thasveer (MANAGER) listens to call recording from 31st of July and confirms the above and that I should not be debited as I would have canceled with appropriate notice period had host not misinformed me on the 31st of July. 23 September: Nadia informs me that my clawback is R1186.70 (based on actual sign up date of August 2019) 8 -25 September: SEVERAL Cell C agent tell me that I will not be debited (Including Thasveer the manager). 25th September: I AM DEBITED 25 September - 9 October: Several agents tell me that my clawback will be the 1186.70 minus the debit from September 25 and that I will receive, in writing, that I will not be debited again. 6 October: Receive a statement of R3721.93 (Presume this is based on April 2020 sign up and not the ACTUAL AUGUST 2019 date I signed up). 6 October: I speak to a new manager, Neville, who informs me that he has stopped my debit with banking team until dispute is resolved. Now I am under the impression that I wont be debited on October 25th. 3 days later; 9 October: Text message from Cell C saying I will be debited R3721.93 on the 25th of October and to make sure I have sufficient funds. I have, IN WRITING, from Neville, that I wont be debited. His banking team confirmed and noted this.

In between all of this, SEVERAL agents logged tickets to finance to debit me the correct amount, yet they still put in a debit of nearly R4000? So was these tickets ever really logged?

I have not in my life seen service like this. They made a mistake on my sign up date. I have pointed this out to them DAILY for over 2 months, yet they still decide to put through a debit amount based on their mistake? What if I did not notice this, would you just ***** my money?

I would NOT recommend every signing up with Cell C.