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PHETOLE M

1 reviews | Active since Mar 2009

05 Jun 2016, 05:02

CELL C CONTINUES TO RIP ME OFF

<p>1. FIRST THIS...............</p> <p> </p> <p>Cell c employed *****........ANELE</p> <p>Cell C consultant ANELE contacted me on 16/05/2016 13H00 and offered me a contract, I enqired of a combo deal of a Tablet and a smartphone and he said there is a Samsung Tablet 3 T116 and a Samsung Galaxy J1 mini dual sim for R338.00 ........Samsung Tablet 3 T116 on Giga20 and Samsung Galaxy J1 mini dual sim R139.00 comes with 100minutes. And i agreed. 1st I have been waiting for the delivery of a Tab up to today 27/05/2016 and when i ask him he says they tried to call me and no one did. and he confirmed to me that he googled my company contact......what the hell is that cause I gave him my cell number 2nd he **** to me that it is a combo deal and it is actually two contracts . he should have told me the truth that it is two contract not combo and not limiting my choices of phones..... 3rd after I received a Samsung Galaxy J1 and activated a sim and register on cell c self help to my suprise I'm on straight up 50 topup.....50min 50sms 50mb per month and no longer the agreed 100 minutes p/m and the price still the same but less benefits....When I ask him he says he changed it so that i can recharge it whenever i want to......bull***t without consulting me. Cell C...Please listen to the Voice recordings of our conversation you will hear how this ANELE rip your customers. I can't wait for the contract to expire no more Cell C.</p> <p> </p> <p>2. NOW THIS..............</p> <p><br />What the H*ll is Cell C Exactly............one of Cell C consultant contacted me to resolve the above Samsung J1 matter and I ended up accepted as it is, the package i choose of Samsung J1 mini withis going to cost me more money now 23 months remaining of unwanted package.........Guess what the Samsung Tablet 3 T116 7inch smartdata 5GB(GIGA20) R199 X 24 was delivered yesterday and the sim card was activated this morning...........Guess what .. they loaded a wrong package..............Smartdata 2GB. listen to your voice loggers and hear what I said I want. This time I don`t want to hear stories, I want my package which we agreed on ASAP. I can`t pay for two contracts both with wrong packages. 24 months of unwanted package. please rectify this ASAP............. Smartdata 5GB(GIGA20) R199.00 end of stories.</p>

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Replies (2)
Cell C
Cell C's reply06 Jun 2016, 08:16
Official

We are in receipt of your complaint and apologise for the inconvenience caused. One of our consultants will contact you and assist. Be assured this will be sorted.

Regards

Cell C | PN

PM
PHETOLE M's update14 Jun 2016, 08:28
Reviewer Update

I would like to thank Lungile Ntuli for assisting me in sorting my problem, I'm now subscribed to the right package. she was so helpful and professional and she kept me updated everyday. Thank you very much Lungi.