Cell C continues to deduct after contract fully paid off

I thought this was resolved, but Cell C has once again disappointed me.

My laptop contract (Packard Bell, Serial Number: PBMCL***) was fully paid off last month, yet they continue to deduct money from my account. When I previously reported the issue, I was told it had been fixed, only to see another deduction this month.

On top of that, cancelling the contract has been frustrating and unprofessional. At the store, I was told to call. When I called, the consultant was rude, unhelpful, and dismissed my cancellation request, citing failed security questions.

To make matters worse, despite paying for insurance, I was never assisted when my laptop was damaged, leaving me to question the point of having insurance at all.

This repeated poor service, incorrect billing, and lack of accountability are unacceptable. I demand:

- A full reversal of the incorrect deduction. - Immediate cancellation of the laptop contract, router, and insurance. - Written confirmation that no further charges will take place.

Customers deserve honesty, efficiency, and respect, none of which I have received from Cell C.