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RM
Raaksha M

1 reviews | Active since Oct 2009

01 Sept 2022, 14:34

CELL C continues *****ing my money with no services given to me

I took a Wifi contract in June and to date it has not been able to connect to any device. I have repeatedly escalate the matter to Cell C, who has acknowledged that there is an issue in the area, yet they knew the area that I live in when they granted me the contract. They are still debiting my account and each time I reverse this, it is impacting my credit history. Despite continously telling me that they will assist me, they basically refuse to, and continue '*****ing' my money. They have now mandated the debit order, so they are now taking my money by force. I will be taking this to News24 as well as Wendy Knowler with the emails from Cell C as my evidence. All I ask is that they cancel my contract and stop taking my money, They need to refund my money as the wifi has NEVER worked

0
Replies (7)
Cell C
Cell C's reply01 Sept 2022, 14:49
Official
Dear Raaksha

Thank you for getting in touch with Cell C.

We have received your review regarding your Home Connecta contract.

We apologize for the service you have experienced.  We will be in touch to help resolve your query.

^NZ
RM
Raaksha M's update05 Sept 2022, 13:00
Reviewer Update
Hi. I received a call where they took me through the settings. It only worked for that one day and it is no non-functional AGAIN in the area that I reside. I took this for my home like your package states and NOT for my work so it doesnt help for this to work at work. I ASK THAT YOU CANCEL AND REIMBURSE ME MY MONEY. NO MORE FALSE PROMISES JUST TO SAVE FACE. CANCEL MY CONTRACT AS YOU HAVE NOT PROVIDED ME ANY SERVICE AND MET MY REQUIREMENTS THAT YOU HAVE CHARGED ME FOR.

RM
Raaksha M's update09 Sept 2022, 12:15
Reviewer Update
They have not assisted to date. Please cancel and stop taking my money for a service that you are not providing
RM
Raaksha M's update12 Sept 2022, 13:01
Reviewer Update
The agent phoned from the escalations department and I advised that the WIFI only worked 1 day and thereafter it did not work, she says I must pay R2089.46 to cancel my contract, I already paid from 17 June 2022 to current via debit order and now I must pay to cancel the contract that is not working at all in Chatsworth Montford area. Cell C admitted there is an issue in that area but still sold me the contract and now I must pay to cancel the contract. The agent advised her manager is on a call and will call me when he is done, no call received. I will not pay this cancellation fee and will take this matter to the media as this is ****************.
RM
Raaksha M's update15 Sept 2022, 08:29
Reviewer Update
Please provide an update, it is now 3 days later and nothing received
RM
Raaksha M's update19 Sept 2022, 20:37
Reviewer Update
Still no feedback and I am unable to work from home because there is NO CONNECTION! What is the point of this working at the office where I DONT need it. CELL C knew that the WiFi does not work in the area that I reside in as I gave them my address yet they misled me and sold me this contract which has NEVER worked for me. Now I am begging and pleading for you to cancel it and you make this pure torture. I will be taking this to East Coast radio such that people in the area will learn about your deceptive ways and will NOT choose you as a service provider.
RM
Raaksha M's update22 Sept 2022, 20:18
Reviewer Update
No response because you have still failed to action my request whilst you continue to charge me and yet your useless network does not operate in the area that I reside. I will be taking this to the OBS not forgetting the media as stated earlier. Should you continue to charge me and fail to cancel as you have stated in your ‘private reply’ to me on Hello Peter then you will be surely exposed for your exploitation of the consumer and this will go to ICASA