Cell C continued to subtract money monthly for a cancelled phone.

My son's phone was ****** in Sept 2014. I went to Cell C at Mountain Mill Mall and reported the ****** phone. I was told that I have to cancel the contract and pay an amount of R2 847.20 . I paid it right there on 26 Sept 2014 in store. I was also told that they would black list the phone. Last year Sept I saw on my bank statement that Cell C is still subtracting R65/ month for my son's phone although it was cancelled. I admit that should have looked at my bank statement more often. So for the last 4 years and 6 months Cell C had made me pay for a phone that should have been cancelled. I went to my bank to stop the payment to Cell C, but was told that I need to go to the nearest Cell C store The Cell C shop in Mountain Mill Mall (Worcester)had closed down so I went to the nearest Cell C in Paarl. I was told that they cannot assist me and that I should phone the legal department. I have several reference numbers from the legal department, but with no luck.

I am a very unhappy customer. I am will to continue with the contract but on one condition. Cell C should refund me with the R3 510.00 that I paid ever since I cancelled the contract. A new Cell C shop opened at Mountain Mill Mall. The staff is very friendly. They tried there best but according to there regional manager I had to bring proof of the cancelled contract - which I do not have. All I have is a statement that I received from Cell C at the Paarl Mall, that indicated that I paid R2 847.20 on 26/09/2014