RN
Robert N

1 reviews | Active since Oct 2019

27 Oct 2021, 09:06

Cell C continued billing after cancellation.

Cell C have continued with my debit order for 1 year after expiry and cancellation of contract. They reply to my emails with statements that have nothing to do with my request, but still continue with debit order. I have to reverse payment every month, costing me Over R60 each time. I cannot permanently stop the debit because they change the reference number each time. I am at a loss, their communication seems to be designed to frustrate.

0
Replies (3)
Cell C
Cell C's reply27 Oct 2021, 09:45
Official
Hi Robert  

Thank you for contacting us. 

Please confirm the number of question/ID. 

^NT

Best regards,

RN
Robert N's update27 Oct 2021, 11:53
Reviewer Update
My company name is Smartsanware cc., name Robert Van Niekerk, I'd. No. ***. My problem is I have sent numerous emails such as asking for a copy of the contract. This is ignored and I receive an irrelevant reply. If you do not have my emails I will send copies.
Cell C
Cell C's reply27 Oct 2021, 15:29
Official
The matter will be investigated and rectified. Do expect our call shortly. 

^NT

Best regards,