MK
Morne K
1 reviews | Active since Jan 2021
25 Apr 2021, 12:09
Cell C continue to disappoint
Cell C continue to disappoint. Last night I once again received messages from Cell C stating the following: First SMS - "Thank you for your request to migrate, it will be effective on the date you have specified." Second SMS - "Your [New Pinnacle 15GB TopUp] has been migrated to [Upfront Hybrid Zero]."
For the second time, I haven't requested any downgrade on my contract. Due to this mistake from Cell C, I cannot make calls to other service providers without paying additional charges. This need to be resolved within the next 24 hours. I insist that someone from Cell C call me and not send messages that the investigation is in progress. Last time I had to wait a few days before I got a call from someone and it was resolved only at month end.
I will also take this matter further if it ever happens again. I am awaiting your call within the next 24 hours to ensure that my contract is still on the New Pinnacle 15GB TopUp as per what I agreed and signed with Cell C. I also request the communication where someone requested to downgrade my contract and also the consultant that did so.
We will also need to discuss the steps Cell C will be taking to reimburse me for the financial damages caused. Will I get a free month of my contract paid by Cell C?
Contact me URGENTLY
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Replies (2)
Cell C's replyOfficial
25 Apr 2021, 12:48Hi Morne
Thank you for getting in touch.
We will contact you to provide assistance.
^MM
Thank you for getting in touch.
We will contact you to provide assistance.
^MM
Best regards,
Cell C's reply25 Apr 2021, 12:48
Official
Hi Morne
Thank you for getting in touch.
We will contact you to provide assistance.
^MM
Thank you for getting in touch.
We will contact you to provide assistance.
^MM
Best regards,
MK
Morne K's updateReviewer Update
25 Apr 2021, 13:26Hi Cell C.
I have received an SMS now stating that you have received the query and will attend to it shortly.
I don't need any messages to indicate that you are working on it. As done last time after a number of messages, someone needs to pick up the phone and contact me to resolve the issue immediately. I cannot wait for Cell C. I cannot make my usual business & personal calls as per usual that I pay for as stated in my contract.
It will take a few seconds to ensure I am back on my package that I signed for in the contract. After that, you can start with the investigation and provide a full findings report. I need to know who is the person changing my contract at month end for the last two months. I cannot waste time every time to sort this out.
I have received an SMS now stating that you have received the query and will attend to it shortly.
I don't need any messages to indicate that you are working on it. As done last time after a number of messages, someone needs to pick up the phone and contact me to resolve the issue immediately. I cannot wait for Cell C. I cannot make my usual business & personal calls as per usual that I pay for as stated in my contract.
It will take a few seconds to ensure I am back on my package that I signed for in the contract. After that, you can start with the investigation and provide a full findings report. I need to know who is the person changing my contract at month end for the last two months. I cannot waste time every time to sort this out.
MK
Morne K's update25 Apr 2021, 13:26
Reviewer Update
Hi Cell C.
I have received an SMS now stating that you have received the query and will attend to it shortly.
I don't need any messages to indicate that you are working on it. As done last time after a number of messages, someone needs to pick up the phone and contact me to resolve the issue immediately. I cannot wait for Cell C. I cannot make my usual business & personal calls as per usual that I pay for as stated in my contract.
It will take a few seconds to ensure I am back on my package that I signed for in the contract. After that, you can start with the investigation and provide a full findings report. I need to know who is the person changing my contract at month end for the last two months. I cannot waste time every time to sort this out.
I have received an SMS now stating that you have received the query and will attend to it shortly.
I don't need any messages to indicate that you are working on it. As done last time after a number of messages, someone needs to pick up the phone and contact me to resolve the issue immediately. I cannot wait for Cell C. I cannot make my usual business & personal calls as per usual that I pay for as stated in my contract.
It will take a few seconds to ensure I am back on my package that I signed for in the contract. After that, you can start with the investigation and provide a full findings report. I need to know who is the person changing my contract at month end for the last two months. I cannot waste time every time to sort this out.