JP
Janice P

1 reviews | Active since Jul 2016

03 May 2017, 17:17

CELL C continue to debit whilst contract term ends

<p>on the 28th October I called Cell C. I was advised that my contract 084 812 0978 expires in the 2nd March. I was very clear in my instruction that the contract is now done</p> <p>In March and April I was debited and I would like my money refunded immediately.</p> <p>Why is it that no means yes. Who gave Cell C permission to debit my account. This in ******** and ridiculous that customers must sort out queries of this nature when the have proactively engaged the provider to make sure no further debits will be processed post end contract date.</p> <p>Unacceptable refund ASAP</p>

0
Replies (2)
Cell C
Cell C's reply04 May 2017, 07:24
Official

Hi Janice

We will get one of our team members to look into this matter and assist. You will be contacted during the course of the day with feedback.

Regards

Cell C | PN

Cell C
Cell C's reply05 May 2017, 08:41
Official

Nelly has been in contact with you to assist with this matter. She provided you with feedback as per the call recording and migrated the line to prepaid as per your request.

Regards
Cell C | PN