Cell C contact not being cancelled.

Good Day,

I have asked for feedback on this matter with the only response being that a follow-up request has been sent.

I was a Cell C customer for many years and had to cancel two of my contracts because there was little to no signal in the area I lived. This was done at the end of 2017 and just to find out on the 9th of February 2021, that one of them had been cancelled. So, I went to the nearest Cell C shop in Bloemfontein to find out what had happened and why was it not cancelled and why I never got informed, but instead of getting answers I was left with more questions as the Cell C staff member at the Preller Square store showed to me that both accounts had not been cancelled. He advised me to phone Cell C customer care which I did, but could not be helped either by the call center agent. These contracts I had cancelled instore at the Cell C Loch Logan branch in December 2017, the SIM cards destroyed instore as I do with all mobile contracts that expire has shown no activity at all according to the agent from the Cell C customer care call center. The account has been handed over without my knowledge and after all there years I am expected to pay for a service that I cancelled and services I never used since. And going back to the branch I cancelled the contracts will not help either as it has been permanently closed.

I only had someone phone me to find out what happened and that the old handset for a SIM only contract needs to be returned, which I did. No further contact has ever been received again.

This is now the 4th time I have to revert to this platform to try and get feedback.

I am awaiting a urgent response on this matter.

Thank you.