1 reviews | Active since Mar 2016
Cell C contact centre sales agent signs up customer under false pretences
I have recently renewed my contract with cellc, i had called the contact centre after receiving an sms for a Samsung Note 10 plus package. Upon signing up for the contract we did ask on numerous occasions about the minutes and smses. The agent confirmed on all 4 calls that this was unlimited. On the 1st of April 2020 i received 2 smses 1- Thank you for renewing your contract on ***. We appreciate your continued support. If you did not request this, please call our ***** line on *** immediately. Cell C and 2- Welcome to Cell C! You have been activated on Pinnacle 3GB 2019. On the 1st of every month, you will receive 2GB data, 1GB nite data, 90 any-net minutes, 210 on-net minutes, 500 SMSs. T&Cs apply. I did not agree to this minutes provided. I was told the minutes will be unlimited- 3000 . I want my minutes as promised as this is now regarded as *****! Did the agent be that greedy for a sale? Im now being charged for my calls! I want those charges removed and my unlimited minutes added to my contract as confirmed for the price of R1045 a month. Go and listen to all 4 calls, 1 i called in to the contact centre and 3 of which the agent called me back. I did call the number on the sms as this is *****, the agent abruptly told me he cant help, i told him the agent who signed me up for the contract committed *****- he put me through to the ivr where i waited for 15mins and eventually hung up. Sort out my contract immediately or i will refer this to the ombudsman. It's sad that i need to revert to hello peter each time to get feedback from cell c, please look at all the posts i have regarding service received, who ever deals with it always apologizes and says it will get better, doing ********** sales is deemed as better service? I have an ill and vulnerable wife at home that i need to have constant contact with, and now i must be charged?
Thank you for contacting Cell C
We apologize for the unpleasant experience that you have had.
Our team will be in touch to assist.
^MP
Thank you for contacting Cell C
We apologize for the unpleasant experience that you have had.
Our team will be in touch to assist.
^MP
I'm still awaiting feedback regarding the call recordings and confirmation of my contract change as promised by sales advisor,
I was charged for calls last month and had to purchase voice bundles, I'm even being billed double my amount this month due to spend on contract,
My daughter has emailed moses and advised that she is not contactable on email, emails are stating that cell c have attempted contacting the account holder but no calls were received or missed other than the initial call out!
This is the worst service we've received to date and we regret renewing the contract with cell c,
My daughter and i was promised unlimited calls on this contract, it was just the monthly data that was reduced, the agent even promised 20gig once off data valid for 30days- even this was not true as we only received 10gig once off,
Please, for the hundredth time, listen to all inbound and outbound calls regarding this contract renewal and the evidence is there,
Customer's cannot be pushed around like this,
Please call on the 084 number that's been listed on my account, consultant moses did call on this number initially,
I need this matter resolved and my calls reverted to unlimited as promised, if no response is received within the next 2 working days i will be taking this further,
Thanks,
Oothamen Nagan
I'm still awaiting feedback regarding the call recordings and confirmation of my contract change as promised by sales advisor,
I was charged for calls last month and had to purchase voice bundles, I'm even being billed double my amount this month due to spend on contract,
My daughter has emailed moses and advised that she is not contactable on email, emails are stating that cell c have attempted contacting the account holder but no calls were received or missed other than the initial call out!
This is the worst service we've received to date and we regret renewing the contract with cell c,
My daughter and i was promised unlimited calls on this contract, it was just the monthly data that was reduced, the agent even promised 20gig once off data valid for 30days- even this was not true as we only received 10gig once off,
Please, for the hundredth time, listen to all inbound and outbound calls regarding this contract renewal and the evidence is there,
Customer's cannot be pushed around like this,
Please call on the 084 number that's been listed on my account, consultant moses did call on this number initially,
I need this matter resolved and my calls reverted to unlimited as promised, if no response is received within the next 2 working days i will be taking this further,
Thanks,
Oothamen Nagan
Its been 2 business days and still no feedback!
As advised previously i do not have access to emails and require a callback regarding my promised month on month unlimited minutes- this needs to be added immediately,
There has been no calls received on the 084 number as requested,
Please confirm if this should be escalated to higher entities,
Thanks,
Mr Oothamen Nagan
Its been 2 business days and still no feedback!
As advised previously i do not have access to emails and require a callback regarding my promised month on month unlimited minutes- this needs to be added immediately,
There has been no calls received on the 084 number as requested,
Please confirm if this should be escalated to higher entities,
Thanks,
Mr Oothamen Nagan