Cell c contact centre , Pathetic service

on the 20 Mar 2019 I called Cell C to apply for cell phone contract and the agent who assisted me was Precious P****, I told her what I wanted ( S10 and the whole package was going to cost R999.00 monthly), we agreed that I will forward my documents for her to finalise the application and application was finalised on 25 April 19 and delivery happened on the 27 Mar 19 all this time the agent was in communication with me, to my surprise the contract was activated on my number before I even receive the device ( data, minutes and sms bundles were loaded)

27 Mar 19 the device was delivered and it was a wrong device (S10e was delivered), I did send an email to Precious the same day to my surprise she did not respond and I had to call the call centre to ask them to send someone to pick up the device as it was not what I app**** for.

and the came on the 29 April 19, I called again to confirm if they received the parcel which they did and I cancel the contract, inquire on how are their going to sort out the sms bundles, minutes and data that was loaded in my number since the contract ha been cancelled and they gave me reference number

the answer I got was accounts will email me the statement and the will charge me on what I used, beginning of April 2019 I received an sms from Cell c saying i have to insure that my account has R1085.00 to pay for my contract. 10 April 19 I called the call centre to dispute the bill and advised them that the contract was cancelled within 7days and the device was not opened when I returned it.

I was given a reference number and told that I will get an answer in 48 Hours that did not happened, I called again on the 15 April 19 and the answer was the is no update as yet hence I did not get and answer and must call again after 48 Hours

to this day Cell c has not rep**** or sent an update to me, am wondering if their delaying purposely to get to the date of debiting my account.

this is a warning to all citizens WATCH OUT and to NOT GO to cell c for contract, their staff is not well trained there chasing sales