sS
smkhwanazi S

1 reviews | Active since Jun 2017

07 May 2024, 16:35

CELL C Consultants performed an UNAUTHOURISED credit check!!! AGAIN , affecting my credit score!!

Why are your consultants performing a credit check without my consent?

I got call yesterday from an Indian female consultant at your west street Durban branch advising me I am due for an upgrade and quickly declined as I will not be upgrading my number,

Lo and behold a few minutes later I get notifications from the bureau that an inquiry was performed by Cell C this was done without my permission.

Is this how you guys now operate ? Unauthourised credit checks because the client is due for an upgrde as a result my credit score has changed.

Kindly fix this with the bereau urgently!!!

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Replies (6)
sS
smkhwanazi S's update08 May 2024, 12:13
Reviewer Update
CALL ME AT 12:45
sS
smkhwanazi S's update08 May 2024, 12:43
Reviewer Update
I will be reachable at 12:45
sS
smkhwanazi S's update08 May 2024, 12:57
Reviewer Update
No one called. Next available time is at 15:00


sS
smkhwanazi S's update18 May 2024, 15:30
Reviewer Update
I was supposed to get feedback on the 9thing of May at 12pm from the agent who had called as she had said she will provide feedback because I want inquiry that was done without me knowing had been removed.

They think if I keep quiet I will end up forgetting.

No feedback till date.

I would not be surprised if they also ignore this.



sS
smkhwanazi S's update18 May 2024, 15:31
Reviewer Update
As if they had no idea that there in store sales consultant was in the wrong.

Your apologies do not help me in anyway.

I am literally counting down the days until this contract is over!
sS
smkhwanazi S's update20 May 2024, 12:12
Reviewer Update
Your team is still following up and will advise

Cell C 4 itself!! ******* credit checks being done without my consent