CELL C CONSULTANT'S INCOMPETENCY

Dear Sir/madam

I am writing this letter to express my extreme disappointment with the level of service and assistance I have received from your consultants. How they handled my calls with arrogance and lack of professionalism reflects poorly on your brand.

On the 7th of May 2024, I contacted your contract department to request the cancellation of my services, including the data services. I was assisted by Zamukuhle, reference number ***. He informed me that he had cancelled both numbers and stated that it would take 30 days for the data services to be cancelled.

Today, when I contacted your service centre, I was informed that only one phone (#######) had been migrated to prepaid, while the other number (########) was still on contract. I requested to speak to the manager or supervisor, but your consultants failed to connect me with one, which is unacceptable. Bassie falsely claimed that she was referring me to a manager and transferred my call to another consultant.

Katlego (***) displayed arrogance and showed no remorse for the company's mistake when she assisted me. She stated that she would send an email to Zamukuhle, who had failed to cancel both phones and suggested that Zamukuhle would call to explain why both phones were not cancelled. She further stated that it would take another 30 days' notice to cancel the other phone, which I feel is unfair as I had requested the services to be cancelled last month.

I am requesting the immediate cancellation of the contract services for both phones.

A Disappointed Client