1 reviews | Active since Jul 2016
Cell C consultants don't know their products
Good day Cell C Data Contract due for Upgrade Consultant phones me to upgrade I tell her what I require, suggest a LTE data Contract that includes a modem I ask, but will it work in my area as it does not show LTE coverage in my area she asks adress detail and check and indicates but I do have coverage , I asked again but if no LTE will it still work on other bands like 3G Consultants says YES, even double checks with her supervisor
well I agreed and upgraded, delivered super fast and all
switch on... No LTE coverage, and does not work on 3G or any coverage Logged with Cell c, they were quick to assist to migrate to other package, but at 4 times the premium with 4 times less data
till today 3 months later,not resolved
The name change of FIXED LTE-A plans to FIXED 4G came into effect as from April 2019. The LTE-A legend on the Cell C coverage map has changed to 4G and the fixed 4G coverage will only applies to MediaPlay Data and historical Fixed LTE-A plans. You are on a fixed 4G package.
For coverage, info visit https://www.cellc.co.za/cellc/coverage-map.
We will also get a team member to contact you and provide clarity.
Regards
Cell C | PN
The name change of FIXED LTE-A plans to FIXED 4G came into effect as from April 2019. The LTE-A legend on the Cell C coverage map has changed to 4G and the fixed 4G coverage will only applies to MediaPlay Data and historical Fixed LTE-A plans. You are on a fixed 4G package.
For coverage, info visit https://www.cellc.co.za/cellc/coverage-map.
We will also get a team member to contact you and provide clarity.
Regards
Cell C | PN
Thank you for the reply
But, will the team member calling me have a solution, as mentioned, your consultant advised it will continue to work even if does not have LTE/ 4G coverage .
based on that the product was taken,contract signed
It does not work!, how will that be fixed?
Or can my contract please be canceled if you don't have a solution
Regards
Thank you for the reply
But, will the team member calling me have a solution, as mentioned, your consultant advised it will continue to work even if does not have LTE/ 4G coverage .
based on that the product was taken,contract signed
It does not work!, how will that be fixed?
Or can my contract please be canceled if you don't have a solution
Regards
Regards
Cell C | PN
Regards
Cell C | PN
a team member has phoned to check on signal
Problem is not yet resolved
regards
a team member has phoned to check on signal
Problem is not yet resolved
regards